Lettings Operations Co-ordinator

Overview:
As a Lettings Operations Co-Ordinator, you will be responsible for providing administrative support and services for the Lettings Operations Department. You will be an experienced Administrator who can support on multiple administrative duties to enable works to be completed smoothly and with all relevant documentation completed and filed within required timeframes. You will also liaise with the L&D teams on internal audits to support and administer improvements in processes.

**Benefits of being a Lettings Operations Co-Ordinator at Spicerhaart**
- £34,500 to £42,500 annual on-target earnings
- Full-time position, working Monday to Friday
- 8:30am to 6pm working day
- Career progression opportunities
- Hybrid role, which will be a combination of home-based work and will require attendance at team meetings, branch visits, and face-to-face training as determined by your line manager.

**Key Skills of a Lettings Operations Co-Ordinator at Spicerhaart**
- Ideally will have demonstrable experience within Lettings Operations, Residential Lettings or Property Management.
- Strong administration and business support experience.
- You will be able to positively contribute towards a shared goal.
- You can work remotely both with direction and on own initiative.
- Proven ability to prioritise tasks and manage your time in an agile operating environment.
- You will be articulate, pragmatic, commercially minded, analytical, and solutions-focused, with exceptional drive and enthusiasm.
- You can identify problems and suggest effective solutions.
- You will demonstrate competent and confident IT skills particularly in the use of spreadsheets and databases and other Microsoft/Project Management tools.
- Excellent organisation, attention to detail and time management.
- You will be an effective communicator both written and verbal, with the proven ability to interact with people at all levels of the organisation, building strong cross-functional relationships.
- Demonstrable active listening skills and a proactive solution focussed mindset.

**Core Competencies of a Lettings Senior Operations Co-Ordinator at Spicerhaart**
- Works well with others to create a team spirit and an enjoyable working environment.
- Delivers outstanding customer service by exceeding expectations.
- Focuses on results to deliver business success.
- Follows company standards and procedures.
- Embraces responsibility and accountability.
- Demonstrates professionalism, honesty and integrity.
- Demonstrates a thirst for development.

**Outline of the Key Responsibilities and Competencies of a Lettings Senior Operations Co-Ordinator at Spicerhaart**

Recruitment Support:

- Assist the STAT team providing diary management for all interviews for line managers.
- Collate feedback from all recruitment interviews with the line managers and provide to STAT team.
- Liaise with line managers to arrange social media posts to advertise each new role.

Co-ordinating launch of new starters:

- Liaise with L&D to ensure there is a bespoke onboarding plan for each role to include day 1 with line manager and branch visit from AD/PMD within the first month for all new starters.
- Liaise with line managers, IT and Fleet to arrange the ordering of a car (if applicable) and all equipment.
- Co-ordinate new starter staff photo on day 1.
- Coordinate new starters and promotions communications for circulation within Lettings division.

Day to Day responsibilities:

- To provide administration support to the Operations team
- To provide administrative project support for the ongoing delivery of Lettings projects
- To ensure that project deliverables is at the forefront of daily activity and that any issues are dealt with in a prompt and accurate manner.
- Support line managers with the completion and submission of SRB forms
- Accurately maintain records and databases to include:
- Maintaining Family Tree & team configurations,
- Maintaining staff headcount sheets,
- Maintaining staff movement sheets,
- Track and maintain probation reviews,
- Track all monthly 121’s has been booked.
- Liaise with Head of STAT to create a tracker with any identified issues from 999 calls and agreed follow up actions with line managers. Provide to MD and OD monthly.
- Collate all updates to the monthly flight tracker data from AD’s.PMAD’s/LD/PMD to MD and OD for review and to agree action plans.
- Liaise with Head of L&D on results of any audits to provide communications to the business managers.
- Contribute to a positive and collaborative team environment.
- Promote change.

**The Finer Details**:
To be eligible to proceed in our recruitment process, you will need:

- Legal entitlement to live and work in the UK _(in accordance with the Immigration Asylum and Nationality Act 2006) _
- Evidence of your right to work in the UK, in the form of a Passport or Birth Certificate
- Proof of Address
- National Insurance

Armed Forces Covenant: Spicerhaart is a forces-friendly company