Customer Service Advisor

3 weeks ago


Swansea, United Kingdom The Consumer Helpline Full time

The Consumer Helpline are expanding and are looking to recruit the best Customer Service Advisors to join our team based in our busy inbound contact centre in the heart of Swansea.
- **£10.00 Per Hour**_

**Why work with us?**
- Fortnightly Pay
- Working as part of a great team
- Robust training program
- Internal progression opportunities
- Full time permanent contracts

**Your working hours**

Working 37.5 hours per week on a rolling shift pattern across the opening hours of our business which are:
Monday - Friday 9.00am - 7.00pm

Saturday 10.00am - 3.00pm

Sunday 10am - 4pm

**The Role**
- Answering incoming calls from new customers looking to go through quotes for travel insurance and get those policies set up
- Excellent listening skills to ensure all information is recorded accurately
- Ability to bring a strong rapport with customers
- Proficient with using computer systems
- When needed making outbound calls to customers who have been through their insurance quote online and may need additional support

All successful applicants will have a soft search Credit Check prior to starting their role.

If you have experience of working in a customer focused environment, love talking to people, supporting them to get the best products to meet their needs and want to be part of a people focused business then we would love to hear from you

**Job Types**: Full-time, Permanent

**Salary**: £10.00 per hour

**Benefits**:

- Company pension
- Referral programme

Schedule:

- 8 hour shift
- Weekend availability

Ability to commute/relocate:

- Swansea: reliably commute or plan to relocate before starting work (required)

Work Location: One location


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