Marketing Executive

2 months ago

Nottingham, United Kingdom Experian Full time

Company Description
**Who are Experian?**

We are the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

**Our approach to flexible working**

We care about work that works, whether that’s about where you work or adjusting your hours to fit better with your life. Our flexible working practices, including our hybrid working model where you can split your working time between the office and your home, support our belief that this balance brings long-lasting benefits for our business as well as ensuring that our people can balance successful careers with their commitments and interests outside of work. So that you can love where you work, please discuss what works for you with your recruiter during the hiring process.

**Accepting you, for you.**

We want you to feel accepted for who you are and to feel safe, valued and to help us build a culture of true belonging. Experian is proud to be an equal opportunity employer and we take affirmative action to create a more inclusive and equitable world of work. We are committed to equal employment opportunities regardless of age, disability, gender identity, marital status, race, ethnicity, faith or belief, sexual orientation, socioeconomic background, Veteran status or whether you’re pregnant or on family leave.

**Job Description**:
This is a great opportunity for a well rounded marketing professional who is looking to expand their career with a market leading, truly global organisation. We're looking to double our revenue over the next five years, and are looking for talented individuals to help us get there.

**What is the Marketing Executive responsible for?**

You will help to develop and then deliver the marketing plan for Customer Advocacy across our business to business organisation. You’ll be working within the Central Marketing team as part of the team dedicated to our client marketing programme.

**You will be responsible for**:

- Building a programme of Customer Advocacy that supports engagement, retention and insight across our existing customer base
- Developing and delivering a range of events and other activities working in close collaboration with the wider marketing team to ensuring a high-quality customer experience
- Working closely within our audience-based marketing programmes to ensure we are always delivering the best customer journey
- Working with a wide range of stakeholders across Experian to bring together an integrated and coherent programme ensuring that good customer outcomes are at the centre of decision making
- Delivering insight and other outputs back to colleagues from the Advocacy programme
- Deliver agreed annual KPIs including engagement and effective budget spend
- Continual improvement of outcomes built around meaningful and actionable customer insights and empirical evidence from test and learn activities
- Ensure compliance with approved processes
- Understand and participate in the performance programme ensuring stretching personal objectives, a personal development plan and regular self and team feedback.
- Adhere to all regulatory requirements within area of responsibility and escalate issues quickly
- Champion a culture that achieves the business goals, delights customers and keeps consumer advocacy at the heart of everything that Experian does

**Qualifications**:
This would be a great opportunity for someone with B2B marketing experience, who has experience delivering marketing in a large, complex organisation.

**We're looking for someone who has**:

- Delivered a range of customer events including virtual, hybrid and face to face, preferably in a business-to-business environment
- Developed marketing communications messaging, developing integrated programmes across channels
- A strong results focus, delivering to targets and understanding the wider environment of sales and business practice
- Project managed and worked with virtual teams across multiple businesses and functions
- Strong planning and organisational skills
- Interpersonal impact; gaining agreement/ consensus from stakeholders, strategic understanding, communication, questioning/listening, stakeholder challenge/management and gaining credibility

Additional Information

Why choose us?

Our colleagues’ health and wellbeing is a top

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