Senior Receptionist

**Job summary**

Longrove Surgery is looking for 1 permanent, full time senior medical receptionist. The applicant must have experience in working with the public, strong leaderships skills leading a team within the NHS, good customer care and computer skills. Main duties are to provide a point of contact for patients and to act as a focal point of communication between patients and all members of the Primary Care Team, booking appointments, dealing with queries and general admin tasks. To be first point of call for staff in absence of Reception Manager and help support the Reception team.

**Main duties of the job**

Assist with staff rotas to do in Reception Managers Absence.

Onboarding of new staff including logins/smart cards & NHS Mail

Help train new members off staff

Deal with tasks that the reception Manager may delegate to you.

Flexible working to cover shifts if/when needed (annual leave/sick cover)

Cover Reception Manager when needed.

To step in when Reception Manager is unavailable

First point of call for Verbal complaints.

Help Reception Manager to monitor workflow

Welcome locums to the practice, log them in and ensure they have a smooth onboarding experience.

Ensure the smooth running of reception team

Support Reception staff.

Daily Huddles with the Reception team updating them with news/changes

**Salary**: £12.00 per hour

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Barnet: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 3 years (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 25/06/2023
Reference ID: Senior Receptionist