Concierge

1 month ago

Blackburn, United Kingdom Mitie Full time

**ob Overview**:
As a Concierge you will be responsible for maintaining excellent standards within the Link Plus facility buildings and providing a Concierge service for VIP Visits and will make that all important excellent first impression by demonstrating a high level of customer care, professionalism and engagement as well as vetting the guests who enter and managing according to the building procedure. You will be responsible for creating a positive experience for each visitor as well as assisting with the visitors for the building occupiers.

**Hours of Work**:
40 hours per week

Current Hours: Samlesbury Role: Monday - Thursday: 07:00- 16:00, Friday: 07:00 - 13:30

(To Cover: Monday to Thursday between the hours of 06:45 and 17:30 & Friday - 06.45 - 13.00)

(Building numbers could change / increase dependent on change of Buildings which provide the Link + Service)

**Samlesbury Role - **All Link Facilities at BAE Samlesbury

**Current Buildings**:

- S608
- S609

**Accountabilities, Key activities Include but are not limited to**:

- Maintaining standards within the Link+ facilities and buildings
- Supporting VIP Visits & Meet & Greet Visitors (other than booked in Link Users)
- Assist with Queries on VIP or large Bookings
- Liaise with Cleaners, Security & Facilities when and where required
- Report Maintenance issues in all arears of the link facility the help desk, and monitor and help where required
- Organise and arrange conference room layout for meeting and visitors
- Excellent communication skills both verbal and written and good telephone manner
- Review link requirements with Team leaders and supervisors and implement changes when required to enhance the link experience
- Assist with small touch up of décor, pictures plants and enhancement to building layout
- Assist in Catering Orders in the Link buildings when required
- Implement Room layout changes as requested through the link-booking platform
- Removal / Disassemble of faulty or broken equipment and furniture when required
- Remove of faulty monitors and replace with new monitors if required
- Remove and replace old IT equipment with new when required to Support BAE IT Team
- Review meeting rooms specifically looking at capacity, layout, removal of desks, identify room
- Facilitate room changes as required
- Identify where replacement furniture is required, submit report to supervisors to report to client
- Setting up layout changes for break out areas new working areas as per link requirements
- Store and move surplus furniture
- Check room facilities lights clocks cables connected etc.
- Daily / Weekly & Monthly FOH Audit Check
- Floor Checklist to be completed Daily.
- To be trained and be able to use in-house booking tool for desks and meeting room

**What we are looking for / Qualifications and Experience**:

- Excellent communication skills, both verbal and written, and a good telephone etiquette.
- Professional and enthusiastic manner.
- To take a leading role in your own personal development.
- To work in a flexible manner toward and changes/needs of the business.
- The ability to multitask and work in a fast-paced environment
- Able to adjust quickly to new procedures and situations.
- Excellent customer service skills.
- Ability to communicate at all levels.
- Excellent Microsoft skills in Word, Excel and Outlook.
- Must be able to obtain SC clearance.

**Other factors**:

- To look Smart and have a professional appearance, work uniform should always be clean and pressed
- Hygienic to the highest standards
- Well organised with the ability to prioritise workloads
- Be approachable to clients and customers
- Must have a flexible approach
- Good communication skills in both verbal and written formats
- Must be willing to undertake further training if needed

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