Night Auditor

**Job description**

All applicants must be happy working customer facing at all times. Evening shift patterns, You will be trained to provide a multi-functional service required within Front of House, Food and Beverage and Housekeeping where applicable.

Night Receptionists greet and welcome guests on arrival at the hotel; it is important that you make a good first impression

You will provide excellent counter and table service [when applicable] to the hotel’s guests and have complete knowledge of all food and beverage items offered on the menu.

**Job responsibilities**
- Be aware of all the various departments of the Hotel and to be able to communicate with them effectively.
- Familiarise yourself with the Hotel’s Reception computer system.
- You issue keys to guests; either you provide guests with clear directions to their accommodation.
- You keep accurate records of which guests have arrived at, or left, the hotel. You make sure that any necessary information goes to the housekeeping, kitchen, maintenance, and management departments.
- Guests might come to the Hotel Receptionist with any queries or complaints - not all of which will be easy to deal with.
- Have a good knowledge of the Hotel’s facilities.
- You must have a full understanding of the importance of proper Duty Handovers.
- Complete security walks
- Must have ability to Work alone.
- Ensure that guest security and the Hotel’s security is maintained at all times, reporting anything suspicious to your manager.
- Ensure that you have a good knowledge of the Hotel’s policy relating to Health and Safety and Fire Evacuation Procedures.
- In the event of an emergency, Hotel Receptionists have responsibilities such as helping people as they evacuate the building, calling the emergency services, and checking that all guests have reached safety.

Zero hours contract

**Job Type**: Zero hours contract

**Salary**: £9.50-£10.00 per hour

**Benefits**:

- Discounted or free food
- On-site parking

Schedule:

- 8 hour shift
- Night shift

COVID-19 considerations:
The hotels follows the current government guidelines

Work Location: One location

Application deadline: 19/02/2023
Reference ID: Nights2023
Expected start date: 20/02/2023