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Planner/work Preparator

7 months ago

Bradford, United Kingdom LENNOX EMEA Full time

Company Profile:
Lennox Northern Europe is part of Lennox EMEA (Europe Middle-East Africa), the main office is located in Nijkerk. Lennox is an approachable organization, with an informal atmosphere where we help each other to achieve great results. There are short communication lines.

Lennox provides climate solutions. Focusing on climate control, heating, air conditioning and refrigeration systems. We assist our clients by offering optimal and sustainable solutions for their projects. Our clients can be found in different markets, such as department stores, telecom centers, data centers, offices, hotels, banks, shopping centers, cinemas and other leisure centres.

Lennox employs 1100 employees in 11 countries in Europe. Worldwide, we are represented in more than 46 countries.

Vacancy Details:
The employees of our Service team take care of air conditioning installations from Lennox and also from third parties.

Within this team there is a vacancy in the Planning/Work preparation department. In this position, you will ensure that the working days of our service engineers are organised as effectively and efficiently as possible. You will be involved in both long and short term planning and work preparation whereby urgent malfunctions in particular will be dealt with on an ad hoc and urgent basis.

You will also take care of the accurate administrative handling of the service orders in our systems.

For our customers, both external and internal, and service engineers you are the first point of contact for maintenance, repairs and malfunctions in the United Kingdom. You determine the degree of urgency of the incoming orders and ensure that they can be handled in the planning by our service engineers at short notice.

The planning does not only concern the deployment of our service engineers, but also the availability of the materials needed in close cooperation with the Purchasing Department and the colleagues from Service Sales who make the quotations.

In this position you will report to the Business Manager.

Working in planning is an interesting challenge; you enjoy keeping several balls in the air and are only satisfied when the customer is too. You can't completely predict what a day will look like, so you have to be able to deal with that. After you have been trained, you carry your own responsibility in setting priorities, based on ensuring customer satisfaction and the efficiency of our service engineers. You are not alone in this, the team is composed in such a way that we help each other when necessary.

Qualifications:
For this position we are looking for a person with strong organizational, administrative and communication skills. You have the following qualities:

- Ability to work & think in a commercial or technical direction;
- Minimum of 3-5 years of experience in scheduling service engineers or similar functions;
- Good knowledge of the English language;
- Strong customer and service orientation, possesses a high degree of stress resistance, pro-activity, flexible, team player, no-nonsense, thinks in terms of solutions and a results driven attitude;
- Good sense of humor and self-reflection.