Call Centre Administrator

1 week ago


Loughborough, United Kingdom Specsavers Full time

**Part Time Call Centre Assistant**
**Location: Loughborough**

**Hours: 9am - 5pm/5.30pm on a Saturday and 9am - 5.30pm on a Monday each week Salary: Up to £11.44 an hour dependant on age**
**Plus Specsavers Perks, team socials and other incentives**
**Close to bus stop and train station**

**Full training provided in store by a fantastic, friendly team**

At Specsavers, we’re looking for someone with a real passion to deliver outstanding levels of customer care, ensuring our patients receive the best experience. Joining our team as a call centre admin assistant you’ll have a desire to provide an excellent service to our customers and the ability to communicate with friendly & professional approach.

We are looking for someone with admin or call experience to join our team as a Call Centre Assistant, no knowledge of optics is necessary, all optical specific training is given.

In this role you will be our customers first point of contact when they call in therefore, we are looking for someone with customer service and call centre experience with strong communication skills, who is good with people, has an organised approach and a willingness to help. The call centre takes inbound calls for busy optical stores and requires outbound calling to customers to triage appointments and deal with queries. Excellence on the phone and IT skills (MS Office) are a must.

As part of the role you will: answer all calls in a prompt, clear and friendly manner, transfer calls efficiently, respond to customer queries, ensure customer details are captured accurately across multiple databases, triage patients with eye health concerns, as well as admin tasks including completing and posting orders and receiving and checking deliveries.

**-----**

**Job Types**: Part-time, Permanent

Pay: Up to £11.44 per hour

Expected hours: 14 - 18 per week

**Benefits**:

- Company pension
- Employee discount

Schedule:

- Day shift
- Weekend availability

Ability to commute/relocate:

- Loughborough: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person



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