Service Operator

**About The Role**:
**At GRAHAM, we’re not just one of the UK’s leading Total FM providers - we’re also a trusted partner, committed to enhancing the experience and making the lives of our clients’ easier.**

**Energised by continued growth, and boasting an annual turnover in excess of £800m per annum, we're**
**committed**
**to investing in our people and creating the**
**conditions**
**for them to excel. If you are an**
**experienced**
**Service O**
**perator**
**with an**
**appetite**
**to**
**succeed**
**, we want you to join our team**

**Location: Cardiff Council**

**Working Hours: Monday - Friday, 37.5 hours**

**Job Type: Full Time/**
**Permanent**
***

The Service Operator will be responsible
** **for:

- Allocating works orders to directly employed maintenance team and / or supply chain.
- Tracking job progress against pre-determined KPI’s including maximum allowable response and rectification times and implementing escalation procedures.
- Reporting back to clients and contract staff on job progress and completion - produce reports.
- Uploading and amending asset information as held in the Control Hub database
- Operating paper based systems as necessary to compliment the operating software including back-up systems.
- General administration duties as and when required.
- Providing cover on various sites throughout NI & GB as and when required
- Any other duties required to ensure an effective and efficient helpdesk service is delivered in accordance with GRAHAM ISO management systems and Quality Control procedures

**About You**:
Essential

1. Demonstrate a minimum of 1 years previous experience in a similar service role

2. Previous experience in a busy office environment

3. Competent IT skills to include Microsoft Outlook and Excel

Desirable

1. Experience in service systems software

2. Previous experience in facilities management industry
- Please note that Applicants will not be expected to meet any (or all) of the desirable criteria to be considered for interview. Desirable criteria will only be used as part of the shortlisting process in the event there are a large number of Applicants_

**About Us**:
GRAHAM FM is a subsidiary of the GRAHAM Group. At GRAHAM FM, we’re not just one of the UK’s leading Total FM providers - we’re also a trusted partner, committed to enhancing the experience and making the lives of our clients’ easier. Energised by continued growth and boasting an annual turnover in excess of £948m per annum, we’re committed to investing in our people and creating the conditions for them to excel.

We deliver fully integrated facilities management services across the UK and Ireland. The core disciplines we offer are:

- Building Fabric and Mechanical & Electrical (M&E) Maintenance Services
- Projects and Minor Works
- Compliance Services
- Fire and Security Services
- Energy Services
- Traffic Management