Portfolio Officer

2 weeks ago

Liverpool, United Kingdom The Riverside Group Full time

**Portfolio Officer**

**Fixed Term 6 months 37.5 Hours Hybrid**

**Based in Liverpool**

**Scheme Name Liverpool Office**

**Salary £ 27,409**

**Working Pattern - Monday -Friday Hybrid**

**Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for those who face homelessness.**

**The difference you’ll make**
- Directly deliver a range of housing services to specific properties within a designated patch including allocations and lettings and income collection.
- Accountable for patch profitability, minimising void rent loss, identify cash leakage, working in partnership with colleagues to carry out inspections, property viewings and managing tenancy sign ups and new tenancy visits.
- Working in partnership with the Income and Processing Officer, Portfolio Officers will be responsible for and maximisation activities, signposting for advice and carrying out home visits during arrears pursuance processes.
- Commission, direct and influence other teams including third parties as appropriate to resolve low level anti-social behaviour issues, hate crimes, and issues impacting community cohesion, escalating complex cases as appropriate.
- Provide clear, supportive, and accurate housing advice to customers, colleagues, and other stakeholders, including signposting where appropriate, to ensure awareness of the service and the effective progression and resolution of cases.

**So, who are you?**

Proven track record of delivering a high-quality customer service function, preferably in the housing sector
- Effective stakeholder management, both internally and external to the organisation, including the ability to successfully persuade and influence others.
- Customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business
- Proven track record of delivering a high-quality customer care service including complex needs customers.
- Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.

**Enjoy the rewards**

Working with us, you’ll enjoy competitive pay, 28 days holidays plus bank holidays, a wide range of benefits, flexible working, and the chance to learn valuable new skills. We empower our people to do great work by investing in learning, personal development, and technology.

If you’re the kind of person that wants to do a really great job and make a difference to our customers, we think you’ll love it here. Sound like a challenge you’d like to take on? Then get in touch and let’s talk about how you can help us transform lives and revitalise neighbourhoods.

We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.

To deliver effective housing management services and act as an ‘account manager’ for third parties’ relationships (such as Managed agents, Care or Support providers and Local Authorities), ensuring effective services are delivered to customers within a designated patch. Delivered in an agile manner, through flexible, self-led and resourceful processes that enables putting customer first.

**Housing Service Delivery**
- Directly deliver a range of housing services to specific properties within a designated patch including allocations and lettings and income collection.
- Accountable for patch profitability, minimising void rent loss, identify cash leakage, working in partnership with colleagues to carry out inspections, property viewings and managing tenancy sign ups and new tenancy visits.
- Working in partnership with the Income and Processing Officer, Portfolio Officers will be responsible for and maximisation activities, signposting for advice and carrying out home visits during arrears pursuance processes.
- Commission, direct and influence other teams including third parties as appropriate to resolve low level anti-social behaviour issues, hate crimes, and issues impacting community cohesion, escalating complex cases as appropriate.
- Work collaboratively with a range of stakeholders to deliver customer involvement objectives and stakeholder management within a specified area, attending community meetings where relevant to the Group and its customers.
- Build effective and strong relationships with customers where we directly deliver housing services, identifying needs and aspirations, provide targeted housing support and use of customer intelligence to drive tenancy sustainability.
- Provide clear, supportive, and accurate housing advice to customers, colleagues, and other stakeholders, including signposting where appropriate, to ensure awareness of the service and the effective progression and resolution of cases.
- Act as an advocate for customers, both internally and externally where appropriate to ensure their expec

  • Admin / Payroll Clerk

    1 month ago

    Liverpool, United Kingdom Portfolio Payroll Full time

    Portfolio Payroll are currently working with a fantastic public sector organisation in Liverpool, that are looking to urgently recruit for a Payroll Administrator on a temporary basis. You will be joining a lovely team and be working on the manual data entry of the payroll as well as answering queries, for a period of 12 months. Ideally you will come...

  • Payroll Administrator

    1 month ago

    Liverpool, United Kingdom Portfolio Payroll Full time

    Portfolio Payroll are currently working with a fantastic public sector organisation in Liverpool, that are looking to urgently recruit for a Payroll Administrator on a temporary basis. You will be joining a lovely team and be working on the manual data entry of the payroll as well as answering queries, for a period of 12 months. Ideally you will come from...

  • Enterprise Portfolio Management Office Analyst

    3 days ago

    Liverpool, United Kingdom Universities Superannuation Scheme Limited Full time

    About the role In your role as Enterprise Portfolio Management Office Analyst you will make a meaningful and valued contribution from the outset. This role will provide a great opportunity to be responsible for supporting the business change function in delivery, including portfolio planning, control, reporting and analysis, as well as supporting the...

  • Payroll Admin

    1 month ago

    Liverpool, United Kingdom Portfolio Payroll Full time

    Payroll Administrator - Liverpool Our client is an established housing association looking to appoint a Payroll Admin in Spoke, Liverpool. For this role, we are looking to expand the team with a payroll administrator to take on office duties and input data to the timesheets. Excitingly, we are looking to recruit due to expansion and progression in the...

  • Payroll Advisor

    4 weeks ago

    Liverpool, United Kingdom Portfolio Payroll Full time

    **Job title: Payroll Advisor** **Salary: £24,000 - £28,000** **Job location: Liverpool** **Job type: Permanent** Our client is a well-known and successful service provider that are looking for a new Payroll Advisor to join their team of 4 to help process their inhouse payroll of 3,500. This job will require you to provide guidance and advice on...

  • Process Improvement Officer

    1 month ago

    Liverpool, United Kingdom University of Liverpool Full time

    The Strategic Change Department is recruiting a Process Improvement Support Officer, working across the Strategic Change Portfolio to deliver key process improvements. The Strategic Change Department is an emerging centre of excellence for project and programme management, responsible for enabling the successful delivery of strategically important...

  • Process Improvement Support Officer

    1 month ago

    Liverpool, United Kingdom University of Liverpool Full time

    The Strategic Change Department is recruiting a Process Improvement Support Officer, working across the Strategic Change Portfolio to deliver key process improvements. The Strategic Change Department is an emerging centre of excellence for project and programme management, responsible for enabling the successful delivery of strategically important...

  • Clerical Officer

    2 weeks ago

    Liverpool, United Kingdom Adecco Full time

    Good Morning, we are pleased to be recruiting for a Clerical Officer to join Merseyside Police at their Rosehill HQ, Liverpool. This is an office-based role, temporary until March 2025. You would be working office hours at 36.5 hours per week, Monday - Friday. The rate is £12.01 per hour. Due to Police Criteria, please do not apply for this position if...

  • Clerical Officer

    7 days ago

    Liverpool, United Kingdom Adecco Full time

    Good Morning, we are pleased to be recruiting for a Clerical Officer to join Merseyside Police at their Rosehill HQ, Liverpool. This is an office-based role, temporary until March 2025. You would be working office hours at 36.5 hours per week, Monday - Friday. The rate is £12.01 per hour. Due to Police Criteria, please do not apply for this position if...

  • Head of Digital Programme Management Office

    1 week ago

    Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time

    Digital Programme Director (Band 9) - Digital - Liverpool University Hospitals NHS Foundation Trust Liverpool University Hospitals NHS Foundation Trust – Merseyside LUHFT is looking for a highly experienced Digital Programme Director to manage the Digital transformation programmes to achieve the best systems and solutions for our patients, clinicians...

  • Clerical Officer

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Adecco UK Full time

    Location Liverpool, Merseyside Salary £12.01/Hourly Job type Full-time Industry Admin and Secretarial External Reference BLC/361691/MRSYSDE Category Office and Secretarial - Administrator Good Morning, we are pleased to be recruiting for a Clerical Officer to join Merseyside Police at their Rosehill HQ, Liverpool.This is an office-based role,...

  • Research Contracts Officer

    4 weeks ago

    Liverpool, United Kingdom University of Liverpool Full time

    The University is seeking to recruit a Research Contracts Officer to join its Research Contracts Team. In this permanent role, you will be joining a supportive team environment in which they will provide high-level contractual and legal advice to academic and professional service colleagues. A member of the prestigious Russell Group, the Research Contracts...

  • Research Support Officer

    4 weeks ago

    Liverpool, United Kingdom University of Liverpool Full time

    The Research Support Office provides central expertise to academics wishing to engage with external research funding. You should have a pro-active and customer-orientated approach with the ability to support a large and complex research grants portfolio. In return, you will be provided with a challenging and rewarding role that offers much potential for...

  • Finance Officer

    2 weeks ago

    Liverpool, United Kingdom Page Personnel Sales Full time

    About Our Client The role involves coordinating with the wider finance function on a daily basis and great customer service is highly regarded in this role. You will be working within a small team where they like to have a laugh and not take themselves too seriously. If you have worked within an Estate Agents or Property Management company before and...

  • (R) Senior Sponsorship Officer Grade 7

    1 month ago

    Liverpool, United Kingdom University of Liverpool Full time

    A fantastic opportunity is available for a skilled and enthusiastic Senior Sponsorship Officer to join the University Clinical Research Governance Team. You will work within a small team of University staff supporting the clinical research portfolio of studies of the University to assist in the delivery of the AGILE Platform Trial, providing dedicated...

  • Research Support Officer Grade 6

    1 month ago

    Liverpool, United Kingdom University of Liverpool Full time

    The Research Support Office provides central expertise to academics wishing to engage with external research funding. You should have a pro-active and customer-orientated approach with the ability to support a large and complex research grants portfolio. In return, you will be provided with a challenging and rewarding role that offers much potential for...

  • Research Contracts Officer

    2 weeks ago

    Liverpool, Liverpool, United Kingdom University of Liverpool Full time

    The University is seeking to recruit a Research Contracts Officer to join its Research Contracts Team.In this permanent role, you will be joining a supportive team environment in which they will provide high-level contractual and legal advice to academic and professional service colleagues.A member of the prestigious Russell Group, the Research Contracts...

  • Finance Officer

    3 weeks ago

    Liverpool, United Kingdom Page Personnel Full time

    Finance Officer Liverpool Hybrid 35 hour working week Client Details The role involves coordinating with the wider finance function on a daily basis and great customer service is highly regarded in this role. You will be working within a small team where they like to have a laugh and not take themselves too seriously. If you have worked within an Estate...

  • Research Contracts Officer Grade 7

    4 weeks ago

    Liverpool, United Kingdom University of Liverpool Full time

    The University is seeking to recruit a Research Contracts Officer to join its Research Contracts Team. A member of the prestigious Russell Group, the Research Contracts Team deals with contracts that fund and facilitate the University¿s research activities. Ensuring those contracts move forward efficiently whilst protecting the University¿s interests is...

  • Statistical Support Officer Grade 5

    1 week ago

    Liverpool, United Kingdom University of Liverpool Full time

    An opportunity has arisen for the appointment of a statistical support officer within the Liverpool Clinical Trials Centre. The purpose of this post is to support the conduct, analysis and reporting of results of clinical trials within the portfolio of research of the Liverpool Clinical Trials Centre (LCTC). Under the supervision of a senior trial...