Full-time Hospital Administrator

3 days ago


Wirral, United Kingdom Spire Healthcare Full time

**Full Time Hospital Administrator'“ In Patient Services | Facilities | £9.90phr plus excellent benefits | Spire **Murrayfield Hospital - Wirral | Full-Time '“ 37.5 hours per week**

Due to a period of growth, we have an exciting opportunity available for a Full Time Hospital Administrator to join our team on a full-time basis. To act as a Spire ambassador, delivering a high quality patient experience demonstrating Spire behaviours across each transaction (detailed below).

The post holder will communicate effectively, positively and professionally with our customers to ensure the effective operation of the patient administration and bookings system, to ensure optimum utilisation of beds and theatre services.

To ensure the provision and maintenance of an efficient patient administration service within the hospital.

To provide information to patients, consultants and other relevant departments in a timely and courteous manner.

We practice some of the most advanced treatments with the latest generation imaging and diagnostic technology. This means we can offer everything from screening, rehabilitation and cutting-edge surgical procedures across a variety of specialist treatments which are all delivered through our expert and caring clinical teams.

**Duties and Responsibilities**
- To maintain the patient administration and bookings system and to be responsible for the bookings of inpatients, day patients and the minor ops theatre, including all pre-assessment appointments using a computerised system (SAP).
- To be responsible for all correspondence relating to the patients admission and to ensure that proper documentation of patients is undertaken prior to admission.
- Develop and maintain an up-to-date and accurate knowledge of Spire and other insurers' products, policies and initiatives
- Liaise with pre-authorisation team or medical insurer to ensure funding is agreed prior to patient admission date
- Maintain departmental electronic and manual filing systems accurately in line with GDPR
- Process patient admission letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
- Liaise closely with patients, consultants and clinical teams in relation to any special requirements or individual requests
- Respond to enquiries from patients, members of the public and consultants in a timely, courteous and efficient manner either by face to face meetings, telephone or letter.
- Ensure an accurate record of the communication is held
- Practice and maintain a high standard of confidentiality at all times and exercise absolute discretion in the use of all patient/consultant/staff information
- Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act, GDPR and Spire policies.
- Undertake any training or development as required to acquire skills and knowledge to undertake role competently
- Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post.

**Who we're looking for**

Essential
- Good standard of secondary education with demonstrable literacy and numeracy skills
- Previous Customer Care experience
- Must be computer literate

**Benefits**

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- '˜Spire for you' reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance

We commit to our employee's well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

**_For us, _**_it's more than just treating patients; it's about looking after people. _**

About Us: Welcome to Spire Healthcare Careers - Here at Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. Everything we do works towards one vision; to provide the best care possible. We're committed to looking after people, both patients and staff. Join us, and you'll receive a warm welcome.

**Who are we?**:

- A profitable, successful business led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.

About the Team: Spire Murrayfield Hospital is a state-of-the-art private hospital. We offer fast access to consultations with specialists in a wide range of treatments, sup



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