Night Support Worker
7 months ago
**Full time, 42 hours a week**
Are you looking for a challenging and rewarding role where you are able to support people every day and provide a safe environment for them to feel safe and comfortable? Do you enjoy working in an environment where every shift is different to the next? Then this could be the role for you.
You will be working as part of the night team (and alongside health staff) to provide support to our clients accessing the detox service. You will love helping others by being on hand when they need you. Your primary role will be to keep our service and the people that use it, safe. Your positive attitude towards your work and others will help to contribute to a great working environment. You will have a calm and personable manner and be able to handle potentially difficult situations.
Our night workers will usually work a 12 hour (waking) shift between 19.30pm and 7.30am, on a four night on, four night off rota. Although these are long shifts, you will get four days off after, which can provide a great work life balance.
**MAIN RESPONSIBILITIES**
- Be the first welcoming friendly face for people coming into the service
- Provide informal support to clients and be a listening ear
- Respond to incoming calls
- Manage clients within the building and any associated safety issues. Deal with any incidents that may arise and contact external services, out of hours on call when necessary
- Monitor the service and surrounding areas that are covered by CCTV
- Carry out regular visual checks / fire checks on the interior and exterior of the buildings,
- noting defects during the handover or via the communications book
- Perform any other checks or tasks as directed by day staff, referring issues to relevant
- person
- You will be extremely conscientious in areas such as safeguarding and lone working and
- follow the relevant procedures
- Maintain clean and tidy communal areas
- Provide detailed handovers to day staff, regarding client safety and support information
- Work in accordance with Health and Safety regulations and policy and procedure
- Attend supervision, appraisal and training as required to carry out the role
- Provide basic First Aid assistance until help arrives - Full training provided
- Support your colleagues, where required
**KNOWLEDGE, SKILLS, EXPERIENCE & ESSENTIAL QUALIFICATIONS/TRAINING**
Previous experience in this type of work is not essential but you will have a real passion for wanting to work with homeless people. Your values will match ours, you will be committed to helping others and enjoy the real job satisfaction that this brings.
- Clear verbal and written English
- Good IT and keyboard skills
- Polite, assertive manner, ability to self -motivate
- Passion for working in a client/customer facing role
We were formed in April 2001 through the merger of the Society of St Dismas (founded in 1962) and St Petroc Housing association (founded in 1972). Both organisations shared a passion for housing and supporting vulnerable single people.
Our vision today is to give people who are homeless, vulnerable or in need of support, the opportunity to build a brighter future.
We have services in Berkshire, Hampshire, Portsmouth, Southampton and Sussex.
We support 16-65 year olds. Our services include outreach to rough sleepers, supported accommodation (direct access hostels, move-on accommodation, and resettlement flats), day centres, community support, housing first and landlord support services.
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