Waiter/waitress

7 months ago

Parsons Green and Walham, United Kingdom Little Houses Group Full time

We are currently seeking engaging, charismatic and supremely professional food and beverage staff including Waiters/Waitresses and Baristas to join our Club team.

As a member of the Jesse's team, you will also enjoy a fantastic range of perks, benefits and rewards

**ABOUT Jesse's**

Jesse’s House is a family member’s club where children can play and adults can work, workout, and unwind. Following the successful launch of Jaego’s House family club in Kensal, Jesse’s House offers the same daily escapism that parents and children have embraced at its big brother club. But like all younger siblings, it will have a personality that’s entirely its own.

The Club features a Soft Play, Jungle Gym, Creche & Kids’ Club, Gym, Fitness Studios, Cafes, a Restaurant, Kids’ Cinema, Living Room & Snug, workspace, Outdoor Playground, Swimming Pools and more. Members can enjoy a number of exclusive benefits including monthly events and get togethers.

Jesse’s House is here to lend a helping hand to our member’s parenting needs, building a high quality, community led space that makes a difference in family life through support, education, and enjoyment.

**WORKING AT Jesse’s**

We’re devoted to making our people feel as valued as our members. In this way, we strive to support the whole ‘you’ - not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here to develop a career, some work full-time, while others have a part-time schedule to fit around their personal commitments.

**Summary of the Role**

**Waitress/Waiter at Jesse's House**

**Reports to**:

- Restaurant Manager
- F&B Manager
- Deputy General Manager
- General Manager

**Summary of the Role**

As a Waiter/Waitress at Jesse’s House, your role will involve preparing and selling food and beverages within both the Restaurant, Coffee Clubs or other food outlets. You will bring a solid background in taking orders, processing payments, handling food, and meeting customer demands with diligence and precision.

Your responsibilities will include greeting and serving customers, providing comprehensive information about our menu and allergens, and maintaining the highest standards of customer service. You will engage not only with customer but also children ensuring each visitor enjoys a memorable experience.

Additionally, you will work collaboratively with various departments to plan, coordinate, and execute special events, private functions, and catering services across the coffee club areas, ensuring flawless execution and complete guest satisfaction.

**Responsibilities**
- Table Preparation: Meticulously prepare tables, setting up linens, silverware, and glasses at the start of the day and after all food service.
- Table Management: Arrange table settings and maintain a clean and tidy dining area throughout service hours.
- Welcoming Guests: Greet guests warmly upon arrival and escort them to their tables, offering a personalised welcome.
- Front of House Duties: Efficiently manage multiple tasks at the front of the house, including overseeing wait times and customer flow.
- Exemplary Wait Service: Deliver outstanding service to ensure customer satisfaction, making every guest feel valued and well-attended.
- Order Management: Accurately take customer orders and promptly deliver food and beverages, ensuring all requests are met with precision.
- Menu Expertise: Provide menu recommendations, answer queries, and offer additional information to enhance guests' dining experiences. This includes knowledge of food allergens.
- Team Collaboration: Work collaboratively as part of the restaurant team, contributing to a harmonious and effective working environment.
- Menu Presentation: Present menus to guests and provide detailed explanations of menu items and ingredients upon request.
- Daily Specials: Inform guests about the day's specials, highlighting chef recommendations and seasonal offerings.
- Proactive Recommendations: Proactively offer menu suggestions based on guests' preferences and dietary requirements to personalise the dining experience.
- Order Fulfilment: Serve ordered food and drinks with professionalism and care, ensuring timely delivery and correct presentation.
- Payment Processing: Efficiently deliver checks, process payments, and handle financial transactions with integrity.

**Professional Attributes**:
Demonstrate patience, a friendly personality, politeness, and perseverance to excel in a dynamic service environment.

**Job Types**: Full-time, Permanent

Pay: £11.00 per hour

Expected hours: 20 - 40 per week

**Benefits**:

- Cycle to work scheme
- Discounted or free food
- Employee discount
- On-site gym

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

Work Location: In person

Reference ID: Food and Beverage staff for New Opening - Private Members Club

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