Claims Broker/analyst

3 weeks ago


City of London, United Kingdom Next Employment Full time

**Main Responsibilities**:

- Provide a pro-active service to clients to expedite the settlement of claims, liaising between all parties and actively chasing information.
- Gather and produce claims information for Clients, Producers, Brokers and Account Executives.
- To keep the relevant Producer/Account Executive/BBU Technician informed as to the status of claims and general business issues.
- Correspond with Clients/Underwriters and resolve any queries that arise.
- Collate complete, accurate and meaningful information for Insurers.
- Update electronic records and manual claims files.
- To ensure compliance with relevant Company and Market Rules and Procedures.
- To ensure that the Company’s workflow systems are updated promptly to reflect the status of any claim.
- To record and deal promptly with any telephone enquiries/other verbal enquiries, exercising own judgement, based upon knowledge and experience, as to when to refer to senior colleagues.
- To report breaches, errors & omissions, disputes, and complaints.
- Understand the insurance cover of each client.
- Manage and undertake assigned project work to time scales as directed

**Essentials**:

- 3-5+ years’ claims and technical experience (claims 3+ technical 2+)
- Collaborative team working approach.
- Ability to work to tight deadlines
- Strong negotiation and influencing skills.
- Ability to build and maintain profitable long-term relationships with clients and insurers.
- Ability to handle multiple priorities in a fast-paced environment.
- Strong analytical, verbal and written communication skills
- Accurate and attentive to detail
- Ability to work with employees at all organizational levels


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