Customer Service Assistant
2 weeks ago
**Your Role**
As a Customer Services Assistant you will be:
Receiving and making calls with our existing customers and enquirers
Providing a professional, speedy, and appropriate response and thanking service
Carrying out administration tasks as and when required
Maintaining a working knowledge of processes and be able to efficiently use a number of different systems to deliver support in a fast-paced environment.
**About You**
You will have proven experience of office / contact centre telephone work, ideally in a customer contact centre, along with experience of working within a fast-paced environment. Excellent customer service skills are essential along with a positive can-do attitude. You will need to have a proactive team approach, good attention to detail and strong verbal and written communication skills.
To be considered for this role you will need to have:
Proven customer service skills
Telephone experience (preferably in a contact centre)
Experience of working in a fundraising environment would be beneficial, as would working knowledge of databases
Educated to GCSE standard, or equivalent - English essential
Our client offer excellent benefits including starting on **26 days holiday** which increases up to 30 days with length of service, an **outstanding pension** scheme, **car share or cycle to work scheme**, **dental and health cash plan** and more
So, if you have a passion for fundraising and customer service and are looking to be part of a successful team, this could be the role for you
**Job Types**: Full-time, Permanent
**Salary**: £22,222.00 per year
**Benefits**:
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Life insurance
- Private dental insurance
- Private medical insurance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Poole, Dorset: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: lopo
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