Customer Service Assistant

7 months ago

Poole, United Kingdom Orchard Recruiting Limited Full time

**Your Role**

As a Customer Services Assistant you will be:
Receiving and making calls with our existing customers and enquirers

Providing a professional, speedy, and appropriate response and thanking service

Carrying out administration tasks as and when required

Maintaining a working knowledge of processes and be able to efficiently use a number of different systems to deliver support in a fast-paced environment.

**About You**

You will have proven experience of office / contact centre telephone work, ideally in a customer contact centre, along with experience of working within a fast-paced environment. Excellent customer service skills are essential along with a positive can-do attitude. You will need to have a proactive team approach, good attention to detail and strong verbal and written communication skills.

To be considered for this role you will need to have:
Proven customer service skills

Telephone experience (preferably in a contact centre)

Experience of working in a fundraising environment would be beneficial, as would working knowledge of databases

Educated to GCSE standard, or equivalent - English essential

Our client offer excellent benefits including starting on **26 days holiday** which increases up to 30 days with length of service, an **outstanding pension** scheme, **car share or cycle to work scheme**, **dental and health cash plan** and more

So, if you have a passion for fundraising and customer service and are looking to be part of a successful team, this could be the role for you

**Job Types**: Full-time, Permanent

**Salary**: £22,222.00 per year

**Benefits**:

- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Life insurance
- Private dental insurance
- Private medical insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Poole, Dorset: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: lopo

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