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Service Design Specialist

4 months ago

Warwick, United Kingdom telent Full time

**Service Design and Renewals Support Specialist**

**Location: Flexible Working Location**

**Job type: FTC, 12 months**

**Ref: V13779**

At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work that we are passionate about. Learning fast, inspiring colleagues, and making the entire organisation run smoother and better. Join us and help keep the nations critical networks connected and protected 24/7.

As a** Service Design and Renewals Support Specialist** at Telent, you will be trusted and empowered to support the delivery of critical and complex work. You'll be free to innovate, to take ownership and make smart, agile decisions. We need the best people to help us achieve our ambitions. Come, work in an environment where you can stretch your abilities and deliver on your potential. Help build and keep the nation's critical infrastructure connected and protected 24/7.

This position is Flexible Working, however, there will be an expectation to visit a Telent office as of when required for collaboration purposes.

**What you’ll do**:

- Reporting to the Service Design Manager, The Service Design / Renewals support specialist will be responsible for developing and costing service solutions as part of bid and presales proposals/tenders’ responses. Working with sales, and operations, the role entails scoping the services required and engaging the operational teams to define the costs.
- The role also requires some external customer engagement in the post-sales stage, working on defining service process to agreed contractual requirements.
- Developing renewal quotes within multiple platforms.
- Be able to deliver validated renewal quotes to appropriate Contract Service Manager or Partner/Customers
- Help to calculate and validate challenging quoting scenarios including multidate co-terms, non-standard deployments, billing requirements and securing necessary internal approvals.
- Produce service process documentation, working with Customers, operations and transition teams.
- Attending Sales / Bid calls_ _

**Key requirements**:

- Experience in producing service management content for bid & pre-sales proposals
- Demonstrable understanding of service management and service operations, costing and commercial structures
- Service focussed with an appreciation for understanding technical solutions
- Experience of working with suppliers and clients at a senior level
- Ideally Degree in appropriate discipline.
- Very strong Excel skills
- Strong Microsoft Visio, Word, PowerPoint skills
- Experience of ITIL preferred
- Excellent communication skills, with experience of working with customers and suppliers to achieve shared goals
- Proven track record of managing complexity
- Strong financial and commercial awareness
- Self-motivated and capable of working within bid and project timescales and deadlines
- Happy to present in meetings up to and including board level
- Ability to multi-task, working on several projects at any given time
- Ability to work under pressure and meet tight timescales

**What we offer**:
A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.

We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

The additional benefits with this role:

- 33 days holiday, including public holidays, plus the option to buy or sell five days each year
- Company pension scheme
- A range of family friendly policies
- Occupational health support and wellbeing Portal
- Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme

**About Telent**:
Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK’s critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you’ll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You’ll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well.

**Brilliance brought together.**

We are guided by our values and behaviours:

- Be Inclusive
- Take Responsibility
- Collaborate
- Be Customer-focused