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Customer Contact Apprentice

4 months ago

Cambourne, United Kingdom South Cambridgeshire District Council Full time

**Customer Contact Apprentice**:
**Job description**
- We are looking for a confident, passionate and committed Customer Contact Apprentice who can support us with providing the best possible customer service to our residents in the District of South Cambridgeshire.
- You will be a part of a highly skilled and committed team of professionals assisting in the delivery of the Council’s Customer Contact Service including Post Room Services, offering a first-class customer experience (internally and externally) and maximising value for money.
- Through supported work-based learning, you'll become adept at handling customer transactions/enquiries, processing money and card payments and using various software systems for all the services we provide to our internal and external customers and residents of South Cambs.
- You will assist in the delivery of a wide range of Council services directly to the customer (internally and externally) and seek to proactively resolve enquiries at the first point of contact. You will also take advantage of opportunities to try and resolve multiple enquiries (tell us once) at the same time helping the realisation of efficiency gains and enhancing the customer experience by encouraging the customer to self-serve by directly them to our website to complete e-forms.
- You will also aid/assist in the secure and timely receipt, collation and distribution of incoming and outgoing mail to and from the Council and all other service areas; providing a variety of clerical and administrative tasks all designed to improve the smooth running and efficient operation of the Council’s mail from receipt to destination.
- This role will provide you with an excellent opportunity to start a career in local government and for those of you who like a challenge.
- If you have worked in a customer service or similar role previously and you are looking for a new job opportunity that offers benefits such as pension, training and development, car parking and many more, then we want to hear from you.
- We are currently taking part in a 4 day working week (32 hours per week) to improve recruitment and retention and support the wellbeing of our colleagues. You can read more about it here 4-day week trial or talk to us about the detail of this flexible benefit we have been offering.
- For an informal discussion about the role, please contact either:

- Interviews will be held: week commencing 17 June 2024.