Accounts Manager
1 week ago
**Accounts Manager**
**Location: Bedford**
**Salary: £35,000 - £38,000 + Bonus**
**Overview**:
First Military Recruitment are currently seeking a Accounts Manager on behalf of one of our clients.
To manage the strategy and communication with assigned customers.
**Duties and Responsibilities**:
- Be the customers point of contact.
- Answers to all customer requests.
- Informs customer of internal changes as required.
- Helps to resolve issues and complaints.
- Applies the terms of the contract (forecast, ECO, etc.), supports contract renewal negotiation, ensures contracts are always kept updated and applied.
- Drives performance to achieve the best possible level of customer satisfaction.
- Coordinates Quarterly Business Review.
- Is responsible for growing the business with existing customers.
- Helps to build the common strategy with a global vision.
- Knows the leverage to grow the business.
- Weekly team meetings.
- Publishes meeting minutes.
- Follows up action plans.
- Coordinates Customer Quotation activity.
- Coordinates New Product Introduction (NPI) projects.
- Monitors the NPI process.
- Manages the project Risk Analysis, the start-up of a new program, product implementation, plan, schedule.
- Coordinates the Engineering Change Orders (ECO).
- Manages the cost impact analysis of ECO.
- Presents and asks to customer validation of ECO.
- Creates and updates data in the ERP as required.
- Process Customer Forecast Maintenance (MAN 02): loads customer forecast with
- Processes Customer Requirement and Sales Order Maintenance.
- Ensures and maintains the financial profitability of projects.
- Interfaces with Engineering Leader - Project Manufacturing to ensure manufacturing material requirements and associated costs are met as required by contracts.
- Checks inventory levels and on-time delivery.
- Manages excess and obsolete inventory.
- Provides accurate and regular forecasts per the financial planning cycle.
- Manages and analyses the customer.
- Ensures the right quality level based on customer target.
**Skills and Qualifications**:
- 3-5 years’ experience in similar positions in the EMS industry preferably.
- Knowledge of electronics.
- Knowledge of commercial rules.
- Finance literacy.
- MS Office, Excel and PowerPoint.
- Time and priorities management.
- Methodology of problem solving.
- PLM and ERP knowledge.
- Communication.
- Negotiation.
- Teamwork.
- Project management.
- Customer oriented.
- Leadership.
- Ability to work under pressure.
**Location: Bedford**
**Salary: £35,000 - £38,000 + Bonus
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