Bar & Catering Assistants - Robin Hood

**Job Details**:
Reference Number

RHFB070324

Location

Rhyl, Denbighshire

Contract Type

Contract Part-Time

Salary

£NMW - £NMW per Hour

Closing Date

06/04/2024

**We are Lyons Holidays Parks, family owned for 100 years We welcome over 9,000 families to North Wales and Cumbria each year across our 20 holiday parks. Our guests are at the heart of everything we do, we operate within an ethical culture of respect, diversity and social responsibility.**

Our guests and our team members are vitally important to us and we need to ensure we build effective relationships, through trust and always having an approachable, friendly and helpful attitude. This will ensure our guests feel reassured that we always have their interests at the heart of everything we do.

You will have an excellent customer service attitude and good working practises with food hygiene and health and safety and will possess the ability to work as part of a team and under pressure.

Our cutting-edge outdoor complex at our flagship park Robin Hood, is on-track to open Easter 2024. This vibrant entertainment village, features innovative repurposed shipping containers, hosting a pizza kitchen, dessert parlour, bar and outdoor stage. Nestled beneath a stylish canopy, it offers a modern and practical setting for an unparalleled expereince. This role is to join the Food & Beverage Manager, in working across out food and drink outlets at our outside complex. These include; Dessert Parlour, Pizza Kitchen and Bar.

As a Bar and Catering Assistant you are responsible for:
**Business**:

- Providing an outstanding experience in either our Bar, Dessert Parlour or Pizza Kitchen, ensuring great service, high quality products offered and consistency in your approach.
- Take accurate orders, Cook, Prepare and Serve food orders.
- Ensure portion sizes are correct and following standard procedures.
- Offering a clean and safe environment for all.
- Recognise dissatisfaction and deal with complaints speedily and with empathy resulting in customer satisfaction and improvement to the overall guest experience.
- Ensure a robust knowledge of all products provided,
- To deliver food promptly, to serve customers in a professional manner, ensuring their expectations are exceeded.
- Ensure equipment is cleaned accurately to the correct safety standards.
- Operating the till system in an efficient and accurate manner
- Take a proactive approach to the Health and Safety of yourself, fellow team members and customers.
- Sufficient in stock rotation and management.

**Guests**:

- Ensuring all guests are given a warm welcome and a first-class service, giving a positive and memorable Lyons experience.
- Confidently deals with guest concerns with the ability to resolve problems, show empathy and understanding. Reacts to Guest Feedback and works with the team to respond quickly to address areas for improvement

**Team**:

- Creating and supporting a sense of community - a real family spirit.
- Have fun whilst working in a clean and inviting environment.

**Schedule**:

- Holidays
- Week and weekend availability
- Day shifts
- Evenings
- Hours will be flexible depending on the time of year (seasonal)

**Experience**:
We're extremely proud of our dynamic and talented team who are always expanding here at Lyons Holiday Parks. From seasonal and part-time roles to full-time positions - there's a career waiting for you

**Become part of the family**:
When you're part of our team, you're part of the family. We may be the largest holiday park operator in Wales, but we're family owned and we have been for 96 years From seasonal and part-time to full-time and flexible positions, there's something to fit your lifestyle at Lyons. We have a variety of parks across North Wales and Cumbria with positions in Food & Beverage, Holiday Home Sales, Finance, Marketing, Human Resources, Reception, HGV driving and more.