Credit Controller

3 weeks ago


Belfast, United Kingdom SSE Full time

**Base Location**:Belfast

**Salary**: From £22,700 depending on skills and experience + performance-related bonus + a range of other benefits to support your family, finances and wellbeing.

**Working Pattern**: Permanent | Full Time | Flexible First options available

**What is the Role?**

At SSE Airtricity our customers and our employees are our priority and we're currently recruiting for a Credit Controller in our gas business to join our growing Collections team. Our core hours are 08:30 - 17:00 Monday to Thursday and 08:30 - 16:30 on a Friday, so there aren't any late nights, and we don't just offer an early finish on a Friday, there's no weekend work at all

Our blended model of working at home and in the office, provides our colleagues with the flexibility and support they require to succeed in this role. You'll be in a vibrant working atmosphere and our modern offices are in a city centre location close to shops, restaurants, and a public transport hub.

In this role you will:

- Monitor accounts and proactively engage with customers, providing a high level of customer service and finding the best ways to recover payment for bills; offer advice and flexible repayment plans in accordance with customers' ability to pay
- Help us deliver on our regulatory obligations, especially in relation to vulnerable customers by ensuring our debt recovery policies are kept updated and followed compliantly; deliver within agreed SLA's and timeframes
- To actively engage in projects and business improvement initiatives
- Analyse data, update monthly reports and KPIs and provide regular reports and updates to management team to ensure individual and team objectives are met

**What do I need?**

To be considered for this role, we would love you to have:

- Experience of working in a credit control or customer accounts environment where you will have worked directly with customers to resolve queries and recover payments due
- Good numerical and analytical skills with excellent attention to detail and accuracy
- A hands-on flexible approach with the ability to multitask, prioritise your workload and work on your own initiative
- A collaborative approach that supports getting things done, along with good communication and organisational skills
- Strong negotiating and problem-solving capability
- A high standard of IT, including good working knowledge of Microsoft Office and strong Excel skills

**About our Business**

SSE is a multinational energy company listed on the FTSE 100, with a vision “**to be a leading energy company in a net zero world**”. We’re investing in £24bn+ by the end of the decade to help deliver our Net Zero Acceleration Programme.

Part of SSE Plc, Energy Customer Solutions is the Customer facing division - providing energy and low carbon solutions to over 1.3million customers. We have a strong market position with great customer relationships and expert customer teams working in Belfast, Cardiff, Dublin, Perth, and Reading. Energy Customer Solutions is made up of 2 external brands; we operate under the brands **SSE Airtricity (Ireland) & SSE Energy Solutions (GB).**

SSE Airtricity is Ireland's second largest and fastest growing energy provider, supplying around 800,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis.

We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and we’re a partner to customers and stakeholders as they seek ways to respond to the climate crisis.

**Help us power change.**

**What’s in it for you?**

An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

**Next Steps**

Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.

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