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Prescription Clerk/medical Receptionist

3 months ago

Andover, United Kingdom Shepherds Spring Medical Centre Full time

**Role**:Prescription Clerk/Medical Receptionist

**Hours of Employment: 25-37** hours (Monday to Friday ) and covering team holidays

must be able to work Mondays to Fridays 1pm to 6pm, additional reception hours available

**Contract**:Permanent

Rate of pay : £10.45 p/hour ( age 21 and above)

**Reporting to : Assistant Practice Manager**

**Job Summary**

To be a first contact for medication related queries. Ensure patient is receiving high quality care regarding their medication process and monitor high risk patients. Provide patient education on medication ordering.

To work closely with the rest of the reception team in order to help us ensure our practice is operating efficiently and we are achieving our objective of delivering safe and effective care.

**Duties**
- Answering medication queries from patients, staff members and pharmacies/care homes
- Processing prescription orders
- Collate information from medication related queries and forward to an appropriate

healthcare professional in a timely manner
- Allocate medication reviews ensuring patients have attended for chronic diseases

reviews where appropriate
- Promotion of electronic repeat dispensing and online ordering
- Liaise with patients and healthcare providers to obtain correct prescription

information
- Manage prescription requests from vulnerable/high priority patients and care home residents
- Work with Prescribers to provide a responsive repeat prescription service, in

accordance with any relevant and appropriate policy or protocol
- Comply with legal and professional requirements, accepted guidance on professional practice, and with safe systems of work for re-authorising repeat prescriptions
- Liaise with pharmacies on the supply of prescribed drugs, alert clinicians of any

supply issues and forward information on the recommended alternative
- Assist reception team with cover as required - answering the telephone, dealing with general enquiries, booking appointments and filing.
- Build good working relationships with local Pharmacies to help enable the Practice

prescription service
- Create tasks and assist clinicians in managing document workflow relating to

prescriptions
- Establish and maintain filing and administrative systems so that written or

computerised information is easily accessible and secure
- Escalate any problems to Deputy Practice Manager
- Provide cover for members of the Prescription team during periods of sickness and

annual leave
- Undertake training as required to support safe and effective services for the Practice.
- Carry out any other duties as may reasonably be requested by the Clinicians or

Managers

**Skills**
- Detail-oriented and accurate
- Works well within a team
- Strong customer-service skills
- Excellent verbal communication skills
- Good listener
- Follows instructions well
- Discreet
- Organisational skills
- Adaptive learner
- Computer skills
- Knowledge of drug regulations
- Multi-tasking skills
- Good and accurate record-keeping ability
- Maintains confidentiality at all times
- Adaptable and flexible
- Work under pressure
- Able to meet strict deadlines
- Computer literate with an ability to use the required GP clinical systems (desirable)
- Microsoft office packages - Desirable
- Able to effectively manage allocated resources
- Has a planned and organised approach with an ability to prioritise their own

workload to meet strict deadlines
- Able to think analytically; anticipating obstacles and thinking ahead; using analytical

techniques to draw logical solutions to problems
- Excellent communication skills, verbal and written, with the ability to adjust

communication style and content to suit the audience
- Influencing and negotiating skills
- An excellent understanding of data protection and confidentiality issues

**Attributes**
- Flexible approach to meet service needs
- Self-motivated and proactive
- Continued commitment to improve skills and ability in new areas of work
- Adaptability, flexibility and ability to cope with uncertainty and change
- Able to undertake the demands of the post with reasonable adjustments if required
- Demonstrate ability to work in a busy environment; ability to deal with both urgent
- and important tasks and to prioritise effectively whilst also supporting others
- Excellent time keeping and prioritisation skills

**Job Type**: Part-time
Part-time hours: 25-37 per week

**Salary**: From £10.45 per hour

Schedule:

- Monday to Friday

COVID-19 considerations:
Yes, all staff and patients to continue with wearing face masks especially where 1m distance is not possible.

Ability to commute/relocate:

- Andover, SP10 5DE: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: Prescription Clerk/Medical Receptionist