Emergency Call Handler

3 months ago

Tower Hamlets, United Kingdom BRACKENBERRY INTERIMS Full time

**Responsibilities**:

- To enable, support and empower vulnerable adults and the Elderly to maintain independence within their homes by the delivery, provision, response and monitoring of Telecare equipment.
- To make referrals to other services where the service users health or safety may be at risk, and to update the Social Services electronic record system and Jontek system.
- To provide specialist / technical advice on Telecare equipment to internal, external organizations and agencies.
- To actively manage and co-ordinate own workload, in particular during out of hours when direct supervision is not available.
- To provide a full update and handover to the on-coming shift member at the end of the shift to ensure smooth operation of the service.

**Experience**:

- Experience of working in a customer facing environment.
- Experience of working in a caring profession.
- Experience of visiting the elderly and vulnerable in their homes to deliver social care services.

**Please note**:

- You should be available to work immediately or at a short notice.
- You should have right to work in U.K
- This role requires an **enhanced DBS**

**Salary**: £20.00-£25.00 per hour

Expected hours: 36 per week

**Benefits**:

- Company pension
- Employee discount
- On-site parking
- Sick pay

**Experience**:

- Monitoring Telecare Equipment: 1 year (required)
- Social Care Services: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Tower Hamlets, E14 2BG

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