Human Resources Officer

2 weeks ago

Leeds, United Kingdom TransUnion Full time

TransUnion's Job Applicant Privacy Notice

**What We'll Bring**:
TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.

We have an exciting fixed term opportunity until the end of 2024, for an HR Officer to act as the first point of contact within the HRBP and Advisory team. You will effectively support the business and our employees with HR generalist advice. This will be a busy and varied role, and your key area of focus will be to provide expertise to our line managers on a range of people issues and effectively coach managers on all employee relations cases.

Perhaps you’ve been in a similar role, or have some relevant experience in a more junior role and would like a step up. Either is fine as long as you are conscientious, curious, keen to learn and well organised. Your experience will support you in providing timely advice to the business, managing risk and understanding trends across our business, to work with People Services and our People Partners to implement solutions, in line with business and HR Strategy. Ultimately, we’re looking for someone who can support the business to enable the effective management of people performance, talent and engagement.

**What You'll Bring**:
**Day to Day **You’ll **Be**
- Delivering exceptional customer service by building strong, effective, proactive relationships with customers and colleagues.
- Providing trusted advice to managers on a full range of people related queries and issues, identifying and escalating risks where appropriate.
- Managing all employee relations cases through to resolution, tracking and reporting and escalating risks where appropriate.
- Liaising with People Services and Payroll in relation to cases.
- Supporting HR Business Partners where appropriate with restructures, acquisitions, integration activities (including TUPE) etc.
- Educating and coaching front line managers to perform their people related responsibilities more effectively e.g., absence management, flexible working, providing feedback and performance management
- Providing work permit and visa advice.
- Carrying out exit interviews and identify trends.
- Proactive involvement in any initiatives or activities across all HR areas, supporting the wider HR team where appropriate with delivery of specialist projects.
- Input into review of all HR policies to ensure fit for purpose and meet legal and regulatory requirements.
- Keeps abreast of legislative and regulatory changes.

**Essential Skills & Experience**:

- Solid UK HR and employment law knowledge;
- 2-3 years of r elevant experience in a generalist HR role;
- Ability to be a self starter and independently manage workload in a fast-paced environment, escalating or seeking guidance where required ;
- Experience of managing sensitive situations and handling customers and stakeholders with empathy and understanding;
- Knowledge of GDPR legislation;
- Desirable - e xperience in reviewing and improving policies;
- Desirable - e xperience in creating self service tools for managers including people manager guides and developing programmes to upskill first and second line managers;

**Impact You'll Make**:
**What’s In It For you?
At TransUnion you will be joining a friendly, forward thinking global business.

W e’re happy to talk flexible working. We operate a hybrid model allowing you to explore the balance of work and hours from home and/ or from our offices in Leeds or London.
- 26 days’ annual leave + bank holidays (increasing with service)
- G lobal paid wellness days off + a bonus day off to celebrate your birthday
- A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
- P rivate health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
- Access to our diversity forums and communities so you can get involved in causes close to your heart

**TransUnion - a place to grow**:
We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together

**Flexibility at TU**:
We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.

**Additional **support**:
**Interview & Hiring Process**

Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to

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