Dynamics Ax/365fo Consultant
4 weeks ago
My client is an end user based in Milton Keynes who are currently looking for a Dynamics AX/365FO Consultant to join their team on a permanent basis. The role will be a mix of home and office working. Please see below for more information:
PURPOSE OF THE ROLE
The role is instrumental in improving business processes and how they align to AX/D365 (standard functionality where possible) and/or providing guidance on when a customized approach is needed. The role is also aimed at uncovering value-add opportunities withinthe business units which haven't yet been realised. The role includes requirements gathering, supporting business case proposals, and working closely with other team members to deliver a consistent and high-quality experience for the users of AX/D365.
JOB FUNCTION
- Provide prompt and professional 1st and 2nd Level Support to the Customers base according to SLA And Support Contracts
- To log incident calls using my Client Call Logging system
- Ensure all support calls are effectively managed with minimum disruption to the client
- Support issues are responded to and resolved to plan and/or within agreed timescales.
- 'Own' and take responsibility for the Service Delivery to a number of 'key accounts'
- Provide regular feedback to customers regarding the progress of support call status
- Test own allocated AX developments/fixes before delivering to customers
- Work as part of a team
- Engage in cross team knowledge transfer to ensure best use of staff resources
EXPERIENCE AND SKILLS:
- Experience working with supply chain, retail, food distributors, 24x7 operation or franchisee model
- 4 years + experience of Dynamics AX 2012 R3/D365
- Ability to translate customer desires & outcomes into high level technical specifications / requirements documents (Business requirement document, Functional design document and test scripts/test packs)
- Delivery focused and customer centric with a high standard of interpersonal and negotiation skills for liaison and management of communications with external suppliers, project stakeholders and users
- Understand and worked with both Supply chain and Finance modules. Ability to demonstrate through proof-of-concept supply chain and finance concepts and functions with AX2012/D365
- Ability to design and have experience with AX/D365 integrations
Consultant: Kamilla Ryan
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
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