Customer Service Advisor
4 weeks ago
**Dimension of the Role**
To support the customer service department, processing orders using in house software, and following up the aftersales to ensure all interactions with customers and production are dealt with in the most professional and efficient manner and any exceptions are managed quickly and if appropriate, escalated.
**Principal Objectives**
- An active member of the Office Team which maximises sales and always delivers exceptional customer service
- Attention to detail is critical whilst possessing the ability to prioritise workload to maximum effectiveness working to a 24-hour KPI turnaround of all part requests
- Ensure that all communication with team members is constructive and compliant to agreed timeframe and quality parameters
- Ensuring paperwork is scanned and filed correctly and archived every day.
- A general support for the office manager and the wider team.
**Direct Reportees**
- Not applicable
**Key Priorities**
- Continual development of a continuous improvement culture supporting all Team members to actively contribute to ways of improving workflows
- Effective and clear communication both internally and externally on the barriers affecting success and a robust plan to eradicate and drive positive change
- Development of relationships with all UCD personnel through clear communication and regular face to face feedback
- Close liaison with the Remakes, Purchasing and Order Processing teams to ensure that all customer orders are effectively processed, and inventory is maximised
- Administer all correspondence with customers in writing with a particular focus on order amendments
**Key Objectives**
- To greet all customers on telephone in a friendly and welcoming manner
- To deliver accurate order logging and uploading data to start process
- To affect the printing of orders to start the order process paperwork cycle
- To ensure that all customer part requests are logged and completed within 24 hours of receipt
- To verify all customer orders
- To follow up on parts quotes
- To evaluate orders and inform customers of discrepancies, liaising with your team, including handovers.
- To manage company correspondence, complaints, and queries in an efficient and professional manner
Hours of work: 7 am - 4 pm
**Job Types**: Full-time, Permanent
**Salary**: £23,205.00 per year
**Benefits**:
- Company pension
- Health & wellbeing programme
- On-site parking
- Referral programme
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: In person
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