Restaurant Supervisor

Our Rosette Awarded restaurant is table service with a full menu with all food cooked fresh to order and the emphasis being on good quirky presentation using seasonal ingredients. Service is to table attentive, friendly but informal in style.

Our staff are the most memorable part of our guests’ experience and inspire them to return and use us regularly rather than just for special occasion

**Duties**:

- Assisting with the daily operations of the restaurant, staff training and embedding the standards required of the team
- Regularly running the shift, ensuring that daily shift plans are followed (managing breaks, shift changeovers and table plans) - whilst also undertaking ‘hands on’ duties as required
- Build and maintain good working relationships with other front of house staff, ensuring that the team work together in a common goal and vision of delighting our customers to drive sales and return visits
- Delivering excellent standards of customer service at all times by listening, understanding and dealing with customer queries in a confident, professional, knowledgeable and friendly manner - and leading and motivating the team to do the same
- Using initiative to make the right decisions
- Effective communication with the kitchen team e.g. in relation to food allergens
- Assist with ensuring that high standards of hygiene, safety and general housekeeping are met at all times
- Ensuring personal cleanliness and that of the team is to a high standard at all times (clothes, hands, PPE etc)
- Passing customer feedback to management
- Dealing with complaints in the restaurant through to a successful resolution
- Maintain vigilance against theft of services
- Attending staff meetings and relevant training courses

**Person Specification**:

- Previous supervisory experience in a front of house position desirable but not essential
- Experience of training and developing team members to deliver outstanding customer service
- Experience of running shifts in the manager’s absence
- A genuine passion for food, and fresh/local ingredients
- Knowledge of Age Restricted Products legislation
- Previous barista experience
- Previous experience of using hand held devices to place food orders with the kitchen and/or using EPOS tills
- Excellent interpersonal and communication skills
- Outstanding organisational skills
- Ability to engage the enthusiasm of team members and inspire them to perform to their best

**What we offer**
- Competitive rates of pay
- Share of tips for kitchen & front of house staff
- Generous staff discount
- Uniform provided
- Free parking
- Friendly and supportive management team
- The opportunity to be part of an exciting new venture with career progression and training opportunities
- Regular rota pattern

**Job Types**: Full-time, Permanent

**Salary**: From £11.50 per hour

**Benefits**:

- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- Weekend availability

Supplemental pay types:

- Tips

Work Location: In person