IT Team Leader

5 months ago

Bletchley, United Kingdom Nexus Fusion Ltd Full time

**Role & Responsibilities**

Assigning work prioritization to meet business demand and need within an ever changing, fast paced IT environment whilst keeping high quality customer service at the heart of the function. Day to day you will be very hands on, dealing with refurbished equipment, hardware break fix\deployments, Hands and Eyes support, Stock Management and Asset Refresh program. The role requires excellent customer service, hardware and organizational skills. The role will involve liaising across Sales, e-commerce and Warehouse departments ensuring the smooth workflow across the Build room and IT equipment business workflows. The nature of the work will be a mix of internal and external customer equipment. Experience in hardware upgrades and Windows Imaging or IT builds. The role holder will have a self-motivated, can do attitude toward their work and will value excelling individually whilst contributing to team delivery and success.

**Main responsibilities**:

- Manage up to six technical staff
- Provide one to one coaching, development and training to staff
- Manage and prioritise workloads via a Service Desk ticket management system
- Ensuring fully implemented processes and continuous improvements identified
- Communicating with Service delivery and operations teams to ensure the smooth flow of products and workloads through the buildroom
- Work closely with business senior leadership to understand business and work priority and strategy
- Hardware and software reset, builds, upgrades & refurbishments for client and server-side technology
- Hardware break-fix services Setting up workstations
- Support Buildroom team colleagues in order to meet deadlines and manage workloads efficiently
- Desktop, Laptop and Printer break-fix
- Incident and problem resolution for services escalated from the Service Desk or generated via automated monitoring systems
- Asset Refresh Refurb/ lifecycle
- Knowledge and keen interest in IT systems and set up
- Stock Management
- Maintaining and cleaning both equipment and the working environment

**Desirable skills**:

- Ideally a second
- or third-line technical support experience using Service Desk software to manage and log work jobs and tickets
- Previous management of support/build teams in high pressure environments
- Ability to efficiently manage last minute priority changes and workloads effectively
- Ability to follow processes and procedures
- Can identify, recommend and amend inefficient work tasks and processes to improve efficiency
- Ability/willingness to learn and prioritise workload
- A broad technical knowledge of PC’s/peripherals and their architecture
- Good working knowledge of current software packages
- Good working knowledge of operating system
- Accredited in relevant manufacturers hardware qualification
- Good understanding of IT infrastructure
- Ability to work on own initiative, address and resolve problems in a pressurised environment
- Ability to diagnose faults in the hardware/software/operating systems used
- Excellent organisational skills, able to take a methodical approach to service issues
- Contributes to, supports and works within the team
- Excellent communication and interpersonal skills
- Show a can do attitude where no task is too much of a challenge

**Demonstrable experience of**:

- Minimum of 3 years of proven experience in a similar, IT managerial or Team leader role, supporting internal and/or external customers
- Managing multiple senior stakeholders both internally and externally
- Diagnosing and resolving complex technical problems

**Additional Notes**

The role will be office based in Milton Keynes with visits to external 3rd party suppliers and partners and customer site visits

**Job Types**: Full-time, Permanent

Pay: £32,000.00-£45,000.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking
- Sick pay

Schedule:

- Monday to Friday
- Overtime

Supplemental pay types:

- Performance bonus

**Experience**:

- Team Leadership: 2 years (required)
- Information Technology: 3 years (required)

Work Location: In person

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