Sales Support

5 days ago

Reading, United Kingdom Purple Placements Full time

We are disrupting the world of data management with pioneering technology, which provides visibility and
streamed, on-demand access to all your data, wherever it is stored. Backup and recovery, archiving, disaster recovery,
search and insight, and data migration can now all be managed through a single control centre, on any device.?
Trusted by more than 40,000 global customers across all industries, we uses proven, leading technology to help
you discover, analyse, control, and protect your critical data - and it's making downtime a thing of the past.??
As a private equity backed UK-based software vendor, with global aspirations, we operate in a fantastic, fastgrowing market. This is a wonderful and exciting opportunity for a high-achieving, highly motivated and results
orientated professional who wants to spend the next few years driving significant growth.?
Our VISION: To discover, manage and protect all our customers' data from a single control centre.
Our MISSION: To make our customers life simpler, safer and smarter.
Our PURPOSE (our WHY): Our belief that there is a smarter way of doing data management.
OUR PHILOSOPHY: We have many different styles and strengths, but what we all have in common is our
commitment to:

- perform on a high level with high standards,
- deliver great results,
- learn and grow, and
- feel engaged in our work.
OUR VALUES AND CULTURE of FLIP: Fun, Learning, Integrity and Profit
Duties and responsibilities:

- Acting as the first point of contact for incoming queries from new or prospective customers,
dealing with administrative queries or referring onward as required.
- Providing support in ensuring end to end sales procedures are implemented and maintained,
including support during the pre-sales and after-sales processes.
- Ensuring the CRM system is kept up to date with details of new leads, sales opportunities,
monitoring customer accounts and assisting the sales team in managing their sales pipeline via
CRM.
- Processing orders, issuing quotes and estimates, issuing invoices; ensuring accuracy and
consistency.
- Issuing contracts to new customers, sending out bespoke welcome packs and other related
documentation, collecting information as required to ensure services sold to customers can be
set up and activated.
- Co-ordinating internal activities related to the selling process such as ensuring new accounts are
set up, monthly billings are put in place etc.
support for the sales process, particularly with regards to ordering and invoicing.
- Arrange customer meetings for sales reps.
- To assist with projects involving process improvements around the sales support function and
data clean-ups
- Other ad-hoc duties such as booking travel arrangements and ordering office supplies
Behaviours to demonstrate
- Highly collaborative and transparent team player
- Passionate, curious, and self-driven
- Hungry for market knowledge
- Evangelize and embrace design thinking?
- Exhibit strong attention to detail and analytical skills
- Ability to be upfront, honest, and accountable
Person specification:

- Excellent customer service skills/abilities
- Excellent communication skills, both written and oral with the ability to communicate with a
range of audiences
- Proactive approach and eager to learn
- High level of accuracy and attention to detail
- Strong organisational skills
- Proficient IT user, with good skills in Word, Excel and Outlook
- An ability to work under pressure and to deadlines
- An ability to work independently and as a team
- Confident in liaising with a range of stakeholders and in dealing with a range of requests from
multiple staff members

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