Supervisor

7 months ago

Sutton and Manor, United Kingdom US Polo Association Full time

**Support the Store Manager to deliver sales performance and ultimately the profitability of the assigned store.**:

- **Maximize sales in store by ensuring that all staff are fully trained and motivated. Ensuring that the store is appropriately merchandised to provide a positive shopping experience and the achievement of company budgeted profit.**:

- **Ensure high level of Retail standards are delivered in the store.**:

- **Understands the goals of the business unit, regarding**

**KEY ACCOUNTABILITIES**:
**Relationships**
- Build up a strong relationship with the store manager and the team to support the deliverables of the retail business unit.
- Proactively build and maintain a professional commercial relationship throughout the business, whilst ensuring the company’s requirements are met.

**Customer**
- Ensure all customers are approached, engaged and proactively sold to. Providing the highest standards of customer service at all times.
- Ensuring customers have a positive experience within the assigned store through the actions taken by all team members.
- Ensure full adherence to all company policies and procedures including where relevant, centre procedures, with particular emphasis on health and safety of staff and customers.
- Maintain high security awareness by ensuring that all company security procedures are complied with.

**Sales/Financial**
- Accurately maintains commercial information - Monitor sales and enter commercial data in to a Commercial File.
- Uses Commercial File information to influence decisions and maximise commercial opportunities.
- Ensure that all company and, where applicable, centre procedures are strictly adhered to.
- Implements any markdown and price alterations within agreed timescales.
- Ensure individual store is appropriately covered with staffing, ensuring peak trade periods are maximized. Controlling staff costs in line to agreed budget.

**Stock Maintenance & Visual Standards**
- Ensure any guidelines given by the business are adhered to and maintained as per requests.
- Maintain a high standard of housekeeping to ensure the store is attractive to customers and provides a healthy and safe environment.
- Monitor and maintain all aspects of stock management including stock losses, markdowns and stock levels.
- Merchandises product commercially ensuring visual merchandising principles and guidelines are adhered to ensure maximum sales
- Ensures stock is tidy, presentable, replenished and attractively merchandised.
- Ensures high standards of housekeeping including maintenance of stockroom standards.
- Processes deliveries in a timely manner.

**People**
- Train new employees, ensuring that all probationary requirements and individual reviews are carried out within the correct time scales.
- Carry out induction of new staff ensuring that required competencies are demonstrated and all documentation is correctly completed.
- Monitor and evaluate the development needs of staff ensuring appropriate coaching and training is provided to ensure needs are met.
- Monitor performances of staff identifying any disciplinary issues or training needs and ensuring appropriate action as required.
- Motivate team members to deliver exceptional service to all our customers both internal and external as an ambassador for Brand Machine and our partners.
- Ensure all team members deliver agreed service levels to customers. Maximizing every sales opportunity.

**Communication**
- Complete all administration tasks required correctly and on time.
- Implement and maintain communication systems to staff, line manager and overall business.
- Ensure all communication tools provided by the business are utilized to benefit the store.
- Ensure all communication with Head office and Warehouse is clear, concise and fit for purpose.
- Ensures feedback on commercial performance is effectively communicated to all relevant parties.

**Salary**: £10.50-£11.00 per hour

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount

Ability to commute/relocate:

- Oaks kinsey road, CH65 9JJ: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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