Executive Head Housekeeper

**Job Number** 24108066

**Job Category** Housekeeping & Laundry

**Location** Delta Hotels Manchester Airport, Hale Road, Cheshire, England, United Kingdom VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management
**Executive Head Housekeeper**

We are currently recruiting for an Executive Head Housekeeper to lead the team at the Delta Hotels by Marriott Manchester Airport.

**The Role**:
As Executive Head Housekeeper, you will find yourself right in the heart of things. You will lead the Housekeeping team, which includes housekeepers, public area cleaners and linen room associates. A true “roll up your sleeve” role, you will do whatever it takes for your team to succeed and create a one of kind experience. When a guest walks into any of our rooms - imagine that first look around they take. Followed by that sigh of relief because they’ve arrived to their home away from home. You will be required to manage, train, and develop team members and work within budgeted guidelines.

**You will be responsible for, but not limited to**:

- Manages the day-to-day housekeeping operation, ensuring procedures are adhered to and policies are followed
- Ensure that the team recognize repeat guests, ensuring their preference and requests are delivered prior to being requested
- Inspect guest rooms to ensure they are ready for guests arrival prior to be handed back to front office
- Deliver memorable guest experiences, which support in driving Intent to recommend scores
- Monitor and analyse guest satisfaction survey results to ensure these continually improve
- Work alongside front office and maintenance teams to ensure rooms are ready for arrival
- Report any maintenance issues in guest rooms or public areas
- Ensue all guest complaints are resolved in a timely manner and logged correctly
- Anticipate guest needs to deliver an above and beyond experience
- Empowers employees to provide excellent customer service experiences
- Prepare departmental rotas, ordering and payroll in line with budget
- Maintains stock of guest room supplies, cleaning supplies and linen in line with hotel occupancy and budget
- Manages internal, external and regulatory audit processes and ensures compliance with Standard Operating Procedures (SOPs), verifying that hotel policies are administered fairly and consistently
- Assist other departments, wherever necessary and maintain good working relationships within the whole hotel
- Recruit, train and develop team members and support in developing our next housekeeping manager
- Comply with hotel security, fire regulations and all health and safety legislation

You will have experience in a similar role or are a successful housekeeping senior supervisor looking for their next step to develop their career. Experience in a hotel environment along with experience in coaching and developing team members, delivering exceptional customer experiences are preferred. You will have a warm people orientated demeanour, a gift for paying attention to the smallest details and have a positive outlook and outgoing personality.

**Perks you deserve**:
We’ll support you in and out of the workplace by offering:

- Free Access to the Leisure facilities, because your wellbeing is important
- Discounted rounds of golf and use of the driving range
- Free meals at work
- Free uniform & dry-cleaning service
- Free enrolment of Perks at Work - Access to unlimited deals from retailers to restaurants to cinemas and more
- Marriott Discount Card enabling benefits from hotel room discounts for you and friends and family, gift shops and F&B across 130 countries
- 23 days holiday increasing with service as well as Bank Holidays
- Annual Performance Review pay
- Cycle to work scheme
- Pension & Life Assurance
- Employee Assistant Program
- Comprehensive Training and Development program
- Company Pension scheme, we match your contributions up to 6%
- Private Medical Cover

This role offers an annual salary as well as an annual bonus plan.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability, age and veteran status, or any other basis covered under applicable law.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explo