Casual House Attendants

4 weeks ago

Reading, United Kingdom Reading Borough Council Full time

Job description

As part of Reading Arts and Venues, The Hexagon theatre is looking to recruit new team members ahead of our busy 2023/24 season. The search is on for Casual House Attendants to compliment the current Front of House team.

We take pride in looking after the safety and enjoyment of the thousands of theatre-goers who visit us each year, as well as the theatre itself.

We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.

**About the role**

As a House Attendant, you will ensure the safety of our audiences and be ready to take action if necessary. You will assist our Usher team in monitoring audience behaviour during an event to deter disruption and dangerous occurrences, as well as supporting the Hospitality department when needed.

Working patterns vary dependant on the show type and programming schedule. Shifts usually fall between 8.00am and Midnight. Most involve evening work and usually start at either 4.00pm or 6.00pm with occasional day shifts for matinees and children’s shows as well as general maintenance.

Rotas are issued 4 weeks in advance around the requirements of theatre events and the availability of casual employees.

Role responsibilities include:

- Stage Door cover
- Unlocking and locking up the venue
- Maintaining theatre facilities
- Carrying out routine maintenance to theatre seating and FOH equipment.
- Acting as the first point of contact for customers on arrival at the theatre
- Maintaining a low-key security presence
- Providing information regarding performances and facilities
- Selling programmes and merchandise
- Assisting customers with access needs
- Changing theatre layouts to suit the upcoming events

**You must be at least 18 years of age due to the nature and content of some performances e.g. comedians.**

**About you**

The position would suit anyone who enjoys a social role, is confident yet sympathetic in dealing with difficult situations, and is passionate about delivering outstanding customer service with a smile. Theatre staff must have the ability to work well under pressure as well as a pro-active and outgoing manner.

Previous experience in a similar role is preferred but not essential as full training will be provided.

**About us**

The Hexagon hosts a wide variety of events, ranging from live music and comedy to internationally acclaimed musicals and, of course our beloved pantomime. This attracts a diverse range of audience members who enjoy excellent customer service, delivered by a team of dedicated and enthusiastic professionals.

We will soon be embarking on the next chapter of The Hexagon, as we extend our premises, adding a brand new wing to the existing building - making this is the perfect time to join the team as we celebrate out 45th anniversary.

**Closing Date**: Sunday 6th August 2023

**Interview Dates**: Thursday 17th Friday 18th & Monday 21st August 2023

**Interview Process**:20 minute interview in venue or via Teams/Zoom if necessary

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