Credit Controller

5 months ago


Rochdale, United Kingdom Recruitment Solutions (NW) Ltd Full time

Location: Rochdale

Full time - 37.5 hours week

Consultants: Charlotte Hilton & Cassidy Pinder

Salary up to £28,000 plus generous benefits

We are currently working with our client, Our client is a national leading motor finance provider based in Rochdale. We are hiring due to an exciting period of growth and increased demand

The main purpose of the role will be to communicate with customers who are in financial difficulty or are experiencing problems paying their agreements. You are required to understand each customers individual circumstances and agree an appropriate solution in line with company standards

You will be involved with:

- Look to agree appropriate and fair solutions for the customer considering their individual circumstances
- Building repours with customers to ensure cases are handled appropriately
- Managing your own workload
- Ensuring customer queries are responded to in a timely manner
- Maintain an up-to-date knowledge of any laws and regulations

You will need to be:

- Excellent telephone and customer service skills.
- Strong background in a regulated collections environment
- Experience working to and meeting KPI’s
- Act with integrity and empathetically
- Strong negotiation, conflict resolution, time management skills.
- Excellent IT skills.
- Proactive approach to work.
- Team player with strong communication skills both verbal and written.

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£28,000.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: In person

Reference ID: CHVR0407


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