Employee Experience Administration Apprentice

2 weeks ago

Mansfield, United Kingdom Fidler & Pepper Ltd Full time

**About us**

We are a local law firm offering a range of Conveyancing and Private Client services. We have four offices based across Mansfield and combine our friendly, supportive office based community with opportunities for hybrid and remote working.

We believe that being a great place to work goes hand in hand with delivering a great customer service, so we strive to achieve a working environment where our employees are as happy as our clients.

We pride ourselves on having a hardworking group of people, who like to have fun at work, are friendly and supportive of each other and we encourage training, learning and development opportunities for all. We also offer wellbeing days, and personal development workshops to support every individual to care for their own wellbeing.

**Job Purpose and Overview**

We have been working with our training providers for many years now to 'grow our own' apprentices, many of whom are still working here with us and continuing their development and progressing into new roles. This role will be supported with a Business Administration Level 3 apprenticeship (with potential for specialism in PA excellence).

Working as part of the Reception team you will be the first port of call for all employees or potential new employees visiting the Regent St offices, assisting with coordinating the employee experience.

You will provide support with tasks associated with creating a positive employee experience from the recruitment and onboarding of new employees to the ongoing activities for current employees. This role will involve providing support to our support teams located at our Regent St office, including HR, IT, and Marketing.

**Key tasks and Accountabilities**

General
- Organise meetings on behalf of the People & Operations Director/Operations & Development Director or HR & People Development Manager
- Ensure regular meetings are always in the diary such as, but not limited to:

- 1:1 meetings between People & Operations Director and CEO, Chairman, Operations & Development Director and Private Client Director
- People & Operations Director, Operations & Development Director and CEO (at least quarterly). Attendance at Departmental Team meetings across the firm
- Arranging training events and workshops
- Organise firm wide training events and coordinate venue and invitations etc
- Ensuring meeting rooms have the required equipment for the meetings/training being held
- Welcome staff arriving at the office for a meeting or training
- Taking client calls and dealing with incoming and outgoing post
- Dealing with client queries from visitors into Reception
- Ensure birthday cards and length of service gifts are delivered in a timely manner

HR Administration
- Carry out recruitment checks, as part of onboarding new starters

IT Administration
- Forwarding faxes received to the relevant case
- Lender exchange administration
- Linking LMS updates to the approriate case on the case management system

Internal Marketing / Communications Administration
- Making arrangements for the fun things to do and nice treats across all offices
- Helping to arrange and coordinate staff events

**Person Specification**
- Good attention to detail
- Good administrative and organisational skills
- Good time management skills
- Good prioritisation skills
- Good written and verbal communication skills
- Good telephone skills
- Good interpersonal and team working skills
- Able to work on own initiative
- A willingness to learn

**What we offer you**

**A Flexible working environment**
- The flexibility to take annual leave from as little as one hour at a time
- We operate a flexitime working system providing flexibility with hours of work
- Lunchtime closure across the firm with one hour lunch break
- ½ day leave to celebrate your Birthday

**Salary and benefits**
- The salary for this role will be in line with goverment guidance
- A starting annual leave entitlement of 31 days (including bank holidays) increasing by a further 2 weeks with service
- Full-time hours which are lower than many employers at 35 hours per week over Monday to Friday

This apprenticeship will take approximately 12 16 months to complete and you will need to take responsibility for completing your coursework on time. You will be given the opportunity to develop a career of your choice, on successful completion of your apprenticeship.

This role will be based at our Regent Street office, located in Mansfield.

Thank you for the interest you have shown in Fidler & Pepper Lawyers.

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