Emergency Call and Cctv Operator

4 days ago


Lyndhurst, United Kingdom Reed Business Support Full time

**Emergency Call and CCTV Operator** (Full Time and Part Time - Shift Work)

**Starting at £11.37 p/h* +10% Night shift enhancement(PAY INCREASE SOON TO BE ANNOUNCED)**

The Full Time Post (38.5hrs):
8-day pattern of:
2xDays (06:00-18:00)
2xNights (18:00-06:00)
4x Rest days

The Part Time Post (19.25hrs):
8-day pattern of:
2xDays (06:00-18:00)
6x Rest Days

Our clients are seeking to recruit an additional operator to join their team and assist with the monitoring of a network of over 120 cameras, a mixture between public space and asset based and the delivery of Community Alarm (lifeline) connections to over 2000clients.

Are you passionate about helping others and able to work under pressure?

The control room operates on a 24-hour basis, 7 days a week. You will be required to survey multiple camera monitors, liaise with police and other services, and keep accurate records in compliance with a strict code of practice. You must be able to concentrate,especially during periods of intense activity, and have excellent observation skills. You will also be answering emergency lifeline calls, making decisions within guidelines, and taking the relevant action to deal with the call appropriately.

You should demonstrate the ability to work positively in a team setting, have very good verbal and written communication skills, be well presented, and have a professional and personable nature. The ability to work calmly and effectively when dealing withemergency situations, viewing of sensitive and emotionally distressing images, or dealing with vulnerable and concerned adults over the phone or in person forms a significant part of the role. A high level of IT skills is necessary as the work is involvesusing the CCTV and Community Alarms software and equipment, as well as Microsoft Office.

Alongside your core hours, there will be the opportunity to work additional hours covering annual leave and occasionally, sickness.

Due to the highly sensitive and confidential nature of the work, you will undergo enhanced level Disclosure and Barring Service clearance.

**Requirements**:

- Customer Service skills
- Good call handling skills
- Must be happy/used to shift work

What’s in it for you?
- A great place to work and a great team to work with, a trusting and open culture, support, respect, and self-development promoted.
- A minimum of 22 annual leave days pro rata
- Bank Holiday working enhancement
- Local Government pension scheme
- Payment of professional or registration fees where these are required
- Employee Assistance Programme (free 24 hour legal, financial and personal advice for employee)



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