Regional Response Controller

2 months ago


Warrington, United Kingdom United Utilities Full time

The Regional Response Controller provides an emergency service for operational teams across the North West region as and when required. This role is key to ensuring customer and regulatory targets around CMEX and customer minutes lost are achieved. They do this by providing alternative solutions to mitigate interruptions to customer supplies. Including driving and operating the alternative supplies vehicles, overland support vehicles, delivery of pumps, generators, pontoons, lifting equipment and bottled water.

**Job Accountabilities**:

- Delivery, installation and operation of emergency plant including: HGVs, pumps, mobile generators, pontoons, mobile lifting equipment
- Maintenance of emergency plant stores and equipment
- Disinfection of alternative supply equipment (tanks & pipe work)
- Compliance with good practice H&S processes associated with equipment and processes required of the job.
- Responsive to planned and reactive requests
- Maintaining and delivery of strategic bottled water stocks.
- Provide alternative supplies to key customers
- Liaise with agency drivers on site to ensure that they are familiar with vehicles, that they follow H & S procedures, that they know and understand their responsibilities
- Work with agency/contractor drivers out of hours to ensure that the Business gets the best use out of them
- Liaise with customers on site of injection/fill point to inform them about the event
- Create alternative supply contingency plans for Tier 1 sensitive customers

**Knowledge and Skills**:
To be successful in this role you'll need a Class 1 HGV licence and current CPC. You'll also need:

- Good understanding of use and maintenance of plant and equipment
- Demonstrable high regard for H&S policy and procedures
- Good interpersonal skills including in difficult and awkward situations.
- Flexible approach to the working day.
- Good understanding of the water network
- Good interpersonal skills including in difficult and awkward situations.
- Ability to accurately exchange complex and information to customers, colleagues and senior managers

**Additional Information**:
**We need fantastic people to enable us to deliver a great service to the public. We are committed to reaching and recruiting from every community and then supporting employees to achieve their full potential ensuring they feel valued and included, regardless of their gender, age, race, disability, sexual orientation or social background**

**Closing Date**:17/12/23



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