Customer Service Representative
2 weeks ago
£25k-£28k depending on experience, full-time, permanent, Monday - Friday with free parking and free lunches This is an exciting time to join this growing company as a Customer Service Rep - you'll work as part of a team of 8 in newly refurbished offices in Aberdeen
Role Responsibilities:
- Preparation of Quotes and processing customer orders
- Work with our global business system (SAP)
- Liaise with other teams or departments on a regular basis to ensure a smooth product journey
- Handle incoming calls and refer callers to the appropriate department or personnel
- Investigate customer complaints in a timely manner ensuring a satisfactory outcome
- Problem solving when looking at technical enquiries, and dealing with trade counter sales
- Prepare and maintain spreadsheets and reports
- Demonstrate a personal commitment to Quality, Health, Safety and the Environment.
Qualifications, Skills and Relevance Experience:
- Previous experience of working in a Customer Service environment
- Experience of working with SAP B1 or a similar system
- Excellent organisational, administration and problem-solving skills
- Self-starter and at ease in a team environment
- Good communications skills, both written and verbal
Must have experience in Oil&Gas
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