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Job Description

**Essential Job Functions**
- Supervises functional areas or department account leads on smaller sized or segment of larger accounts to ensure that business solution objectives are met.
- Develops demand forecasts with account teams to assist functional areas or departments in planning and delivering end-to-end services.
- Works with functional areas or departments to interpret and plan projects or workload forecasts. Identifies and oversees resolution of account specific service problems including prioritizing work requests.
- Monitors and approves expenditures for accounts in line with the established policies and procedures. Oversees spending for adherence to budget, recommends variances as needed.
- Works closely with management team, lines of service and clients to help manage complex relationships between delivery and consumer groups to ensure good client relations.
- Identifies and monitors service improvements to increase customer satisfaction. Supervises and ensures delivery of projects meet client and company expectations and needs.
- Partners and collaborates with functional areas or departments to integrate new, enhanced and existing service offerings for accounts.
- Recommends and/or initiates the selection and hiring of employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Makes recommendations for salary increases, transfers, and terminations to manager.

**Basic Qualifications**
- Bachelor's degree or equivalent combination of education and experience
- Bachelor's degree in business administration, engineering, information systems or related field preferred
- Six or more years of support services, project, or program experience
- Two or more years of leadership experience
- Experience working with the technology industry
- Experience working with company products and operating systems

**Other Qualifications**
- Good project management skills
- Good analytical and problem solving skills
- Good interpersonal skills to interact with customers and team members
- Good communication skills
- Leadership and organizational skills
- Ability to work in a team environment
- Willingness to travel