Receptionist at Pennyhill Park

2 weeks ago


Bagshot, United Kingdom Exclusive Collection Full time

Job Introduction
**In a Nutshell**

As Hotel Receptionist you will create a positive first impression and departure experience for our guests and will be a key contact throughout their stay. The receptionist role entails managing and communicating information with other departments, managing guest's accounts and looking after the general housekeeping of the front of house area. You will be passionate about delivering professional, efficient and exceptional guest service at all times and will also possess strong organisational skills.

Main Responsibilities
**Lots to do but lots of fun**

The Receptionist will be responsible for;
- Meeting and greeting guests to ensure they receive a warm welcome, and provide all the relevant information they need for their stay
- Providing management information to the relevant departments, i.e. arrivals and departure lists, special requests)
- Managing arrivals and departures to ensure guests’ accounts are correct and paid on time
- Ensuring the front of house areas are well maintained, including the display cabinets
- Managing information for functions ensuring charges are correct and are invoiced correctly
- Assisting with Switchboard, Concierge as required and taking of reservations, vouchers and restaurant bookings etc

**Are you right for us?**

Our successful Receptionist will have;
- A confident, warm and welcoming personality
- Impeccable grooming
- A natural desire to serve and exceed expectations of guests and colleagues
- A proactive stance to always look to improve standards and service
- An innovative and inspiring approach with a keen eye for detail
- Great organisational skills
- Effective communication skills
- Working knowledge of computers and Microsoft office packages
- Flexibility in attitude, approach and working hours (to include weekends and evenings)

About The Company
**Are we right for you?**

We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for
- We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
- We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
- We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
- You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.

Package Description
**And now for the good stuff**

Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:

- Competitive salary, benefits and we pay above the Real Living Wage.
- 30 days holiday (increasing with length of service)
- We operate a discretionary service charge system.
- 50% Discount on food and beverage across all Exclusive properties
- Really big discounts of room nights across all Exclusive properties
- PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
- Meals on duty provided for free
- Recognition and rewards scheme
- Access to our learning platform including great training and development programs.
- Free gym access + where available dedicated classes.
- B Corp accredited and commitment to improving our People, Product and Planet.
- Free downloads to newspapers, magazines and books
- Cycle to work scheme



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