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Sales Support Consultant

4 months ago

Cardiff, United Kingdom ActiveQuote Full time

We are looking for **customer-oriented people with a friendly and professional approach** to become our newest Sales Support Consultants
- **Cardiff Bay / Hybrid**:

- **opportunities for career development**:

- **regular appreciation rewards - including vouchers, team night outs, etc**:

- **fun & rewarding environment**

**_This is a great opportunity to enter the Financial Services industry_**

As an ActiveQuote **PMI Sales Support Consultant**, you will be looking after our Private Medical Insurance customers post-sale and delivering excellent customer service.

**Responsibilities and Duties**
- Communicate with customers, insurance companies and associated third parties to support the customer journey and the conversion of sales into live policies
- Have the confidence and ability to build a rapport that allows the customer to feel at ease when disclosing medical conditions
- Carry out the necessary administrative functions to convert a sale to a live policy
- Communicate and support Sales Consultants with regular updates on progress and required action on live cases
- Have a high regard for compliance within an FCA regulated business and adhere to all legislation and regulatory guidelines

**What We’re Offering**
- Competitive basic salary - **starting at £19,500**:

- 30 days holiday per year
- Extra day off for your birthday
- Hybrid Working up to 3 days per week
- Bupa Health Insurance - full cover
- Income Protection
- Pension
- Enhanced Family Friendly Rights (including Maternity, Paternity and Parental Leave)
- Full ongoing training will be provided with lots of opportunities for progression

**_Other Benefits:_**
- Complimentary ActiveQuote hoodie and polo
- Employee Assistance Programme
- Employee recognition scheme
- Free eye tests

**What We're Looking For**:
**Essential**
- Strong time management skills with the ability to manage own workload and meet deadlines
- Excellent communication skills both verbally and written
- Strong commitment to delivering an exceptional customer experience
- High attention to detail
- A dedication to being reliable, honest and passionate about our customers
- Ability to contribute to a positive, working environment with a good team spirit and strong
work ethic

**Desirable**
- Experience of working within an outbound call centre
- Experience of working within financial services or regulated environment
- Administration qualification (e.g. NVQ)

**What We’re Offering**:

- Basic salary dependent on experience
- 30 days holiday (inclusive of bank holidays)
- Extra day off for your birthday
- Full ongoing training will be provided and opportunities for development
- Income Protection
- Private Medical Insurance - full cover
- Pension Plan
- Enhanced maternity and paternity package