Customer Service Specialist
5 months ago
**Customer Service Specialist**
Based at **Altham**, Nr Burnley
Negotiable Salary + Company Benefits.
We are currently recruiting for an experienced, enthusiastic **Customer Service Specialist** to work as part of our Customer Service Team based at our Global HQ in Altham. You will be responsible for dealing with a wide range of customers, handling everything from, general enquiries, sales order entry through to a full office installation; ensuring high levels of customer service are achieved at all times.
**The Role**:
- Establishing and maintaining a strong professional relationship with external sales teams and customers.
- This role provides the link between, external sales team, customers, suppliers, and internal departments
- Completing all relevant paperwork and administration.
- Other ad hoc duties as required.
**The Person**:
- Previous Customer Service experience working within a fast paced office environment.
- Experience of excel / order processing with high levels of accuracy and concentration.
- An excellent telephone manner, polite, friendly and informative.
- Able to react quickly to all customer enquiries and offer solutions.
- Excellent verbal and written communication skills.
- Computer literate with strong IT skills.
- A professional approach needed to deal with complicated situations but to remain calm under pressure.
**Working Hours**: Monday - Thursday 9am-5pm & Friday 9am - 2:30pm.
**Benefits Include**:
- Contributory Pension Scheme
- 24 days’ holiday (plus Bank Holidays)
- Ongoing Personal Development
- Personal Company Medical Plan
- Bright Ideas Scheme
- Cycle to Work Scheme
- Employee of quarter / Year Award
- Free Life Assurance
- Family Fun Day
- Social Events
- Free Parking
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