Theatre Guide

**Calling all storytellers Do you have experience in arts and heritage? Do you have knowledge of the RSC and Shakespeare? Do you have a passion for delivering quality information? Are flexible and able to respond to changing situations?**

The RSC are looking for Theatre Guides to capture our guest's imagination by delivering a variety of tours. Whether you're spilling the secrets of our theatre making process or taking people on a journey through our past, you'll be able to confidently speak in front of and engage a variety of different customers. A keen learner, you will be eager to keep up to date with our ever-changing tour information and can seamlessly adapt to situations as they arise.

As a Theatre Guide some of your duties will be:

- To present the highest quality information on the building, company, its history, past and current productions.
- To adapt the content of the Tours to a suitable level acceptable to the members of the group.
- To ensure the safety of the patrons and the RSC's property, taking into account any specific instructions on the safety of the premises available.
- To proactively contribute to the standards and practice of the RSC's Health & Safety policy.
- To aid visitors in the event of any emergency to evacuate the building following instructions from the Duty Manager or Person in Charge.
- To adapt the content of the Tours to provide information on specialist areas of interest as appropriate.
- To host VIP and bespoke tour packages as required.
- Be knowledgeable about the current productions.
- Be infectious, inspirational, and enthusiastic attitude.
- Flexibility in terms of working patterns.
- An ability to communicate well with large groups of people from different backgrounds.
- Ability to act with integrity and observe confidentiality.
- Adaptable verbal communication skills.
- Flexible attitude and ability to work under frequently changing conditions.
- A willingness to continually update personal knowledge.
- A passion to proactively deliver exceptional customer service.
- Good time keeping

This is a variable, fixed term position for 6 months and is based in Stratford-upon-Avon. You should be available for up to 12 hours per week and weekend working is essential in this role so you should be available to work a reasonable number of weekends.

Access and Inclusion

Application Process

The role will close at midnight on 19 June. Interviews will be in person, and are likely to take place on Friday 28 June.

About the RSC

The RSC strives for excellence, and values integrity, inclusion, ambition, and innovation. We act with respect, show leadership, and build resilient ways of working in all our activities.

We can offer great benefits and aim to create a welcoming, supportive environment which is happy, healthy, and safe. We place great importance upon developing a diverse, highly motivated, and energised workforce to help achieve our priorities. We put our values at the heart of everything we do.

The Royal Shakespeare Company (no. 212481) is a registered charity.