Nhs Receptionist

**Job Summary**:

- **Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective manner.**:

- **Provide general assistance to the Practice Team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.**

**Administration**:

- **To have a thorough knowledge of all Practice Procedures.**:

- **To work in accordance of Written Protocols.**:

- **Filing, Photo-Copying and E-Mailing.**:

- **Contacting patients via Telephone, Text or E-Mail for Appointments.**:

- **Registering New Patients.**:

- **Call/Recall for QOF Targets.**:

- **Completing tasks in an organised and timely manner.**

**Reception**:

- **Checking Patients in and helping with any queries they may have.**:

- **Handing post, prescriptions, sample kits etc, to patients and checking their names and addresses.**:

- **Dealing with Prescription Requests.**:

- **Opening/Closing of Reception Front Desk when necessary.**

**Telephones**:

- **Ensure the Telephone is answered in a timely and polite manner.**:

- **Process Appointment Requests for today/future appointments.**:

- **Manage calls from Hospitals and third party organisations effectively.**

**Person Specification Qualifications**:

- **Essential GCSE Grade A*-C in English and Maths or Equivalent.**:

- **Previous experience with the NHS and working knowledge of EMIS Web (Clinical System) will be advantageous.**:

- **Disclosure and Barring Service Check.**

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday
- No weekends

COVID-19 considerations:
As an NHS GP Practice, we are following all Government Guidelines.