Room Attendant

3 weeks ago

Edinburgh, United Kingdom Native Edinburgh Full time

**JOB DESCRIPTION**

**Job Title: Room Attendant**

**Reports to: Housekeeping Supervisor / Regional Head Housekeeper**

**Department: Housekeeping**

**Based at: Native Edinburgh**

**ABOUT NATIVE**

**OUR MISSION**

Native Places mission is to create great places, with great people, in great areas. We help you plug into cities and communities - whether you’re passing through or making permanent plans. Our Aparthotels are ideal for energetic travelers, curious families, work trippers, one-nighters, or staycayers. Our Apartment Collection is ideal for anyone relocating to a new city or looking to stay a while.

Going Native is like staying at home. Just better. Work in your living room or our communal spaces. Entertain as you wish or join our events. Cook when you want, eat with us, or head into the city armed with our best tips. And when you’re done, just leave the cleaning to us. In short, Native is for those who don’t want to book boring. Those looking to stay somewhere original. Nothing too fancy or formal, weird or wonderful. Just great places, with great people, in great areas.

**OUR COMMON TRAITS**

**Aesthetically Designed**

You walk into some spaces, and you just know you’re going to have fun. Design plays a big part in that. Every Native site looks good so you can feel good.

**Community Driven**

In many ways we’re just the middle-woman, connecting global guests to local communities through environments, experiences, and moments. Eco-friendly alternatives, original brands, resident events.

**Interesting + Interested**

From our places to our people. Native isn’t quirky or kooky. But it does shine a spotlight on different. A different way to stay and savor a city.

**WHAT MAKES US DIFFERENT**

**Pay less, get more.**

At Native you get extra space, your own kitchen, and a calendar of events to keep you busy without melting your Monzo. No need to head outside if you don’t want to.

**Live like a local.**

Each Native site has its own history and heritage and is deeply embedded into its community. You’ll be surrounded by local art, brands, and makers. While our team and Neighborhood Heroes are there to help you paint the town whatever colour you fancy.

**Keen on green.**

Apartment-living is, by nature, more eco-friendly (we can be more conservative with water, cleaning, and energy). We supplement this with our behavior. Like fanatically sourcing local with our produce and products.

**Summary of Position**:
Every day is different. You will be responsible for ensuring that all guest apartments are cleaned and presented to the highest standard at all times. You will be passionate about what you do and have a great eye for detail, ensuring every guest that stays is wowed. You’ll be fundamental in creating a superb first and lasting impression of the hotel and central in creating the Native identity.

**Principle Duties and Responsibilities**:

- Complete daily, regular, tasks while planning in larger works.
- To ensure the highest service and cleanliness level.
- To ensure hygiene, cleanliness and safety standards are adhered to.
- Build positive and productive working relationship with colleagues across the business.
- To ensure all maintenance faults are reported to the Maintenance Department and that these are rectified immediately, especially if life threatening or dangerous.
- To use equipment (be product and or machinery) correctly.
- To ensure that all the cleaning materials are being handled correctly.
- To take part in on-going deep clean schedules.
- To ensure understanding in COSSH regulations, Manual Handling, Company Regulations, Customer Service, Security and any other requirements by the Company.
- Actively promote teamwork and two-way communication.
- Ensure apartment are Guest Ready in terms of quality, cleanliness and guest readiness according to Native Standards.
- To take part in company and department based training.
- Be familiar with Native policy’s and procedures.

**Experience**:

- Read, understand, and comply with product labels, safety, policy, and procedure manuals.
- Demonstrated ability to solve problems in a variety of practical solutions and follow standardized procedures.
- Proficiency in customer service and interpersonal communication skills to effectively interact with residents, clients, team members, and other business contacts.
- Excellent written and spoken English.
- IT skills including MS Word, Excel & Outlook (training will be provided for our internal database system)

**Skills and Abilities**:

- Efficient and organised individual with excellent communication skills and has a sensitive, professional and well-mannered nature
- Build positive and productive working relationships with colleagues and subordinates across the Native
- To follow company policies and procedures
- Excellent communications skills, demonstrating the ability to liaise effectively & efficiently with people from diverse cultures, backgrounds and work level

**Hea

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