Operations Manager

1 month ago


Nottingham, United Kingdom The NAPIT Group Limited Full time

**Job Title**: Operations Manager

**Location**: Nottingham

**Salary**:£32,000 per annum

**Job Type**:Permanent, full time (37 hours a week)

**About the role**:
To support the Head of Operations with the delivery of membership services including certification, registration, and trade association activities, in addition to project programme management.

**Purpose & Main Duties**:

- Develop and implement processes and systems for the effective delivery of membership services.
- Provide support to the managerial team in their day-to-day operational activities.
- Communicate with external parties involved in membership services.
- Identify opportunities to increase efficiency and improve membership experience.
- Monitoring proposed and ongoing projects for progress and impact of changes.
- Evaluating key resource demands from projects and other development work to identify pressure points.

**Key Responsibilities**:

- Responsibility for the implementation of approved policies and procedures.
- Responsibility for assisting with the development and delivery of membership services.
- Responsibility for assisting with the duties relating to the customer journey, including communications and complaint handling.
- Responsibility for monitoring and reporting of Operations Team KPI's.
- Responsibility for monitoring and reporting the performance of the overall project programme management.

**Essential Skills and Experience**
- Literate, educated to level 3 / level 4.
- Personnel management.
- Time and workload management.
- Project Management.
- Communication skills.
- Good Level of IT Experience/Knowledge.
- At least 2 years' experience relating to operations and project programme management activities relating to NAPIT or a similar organisation.
- In house training to provide good understanding of:

- NAPIT processes and procedures.
- Scheme requirements.
- UKAS accreditation requirements.
- Regulatory requirements.
- Organised and analytical.
- Integrity and impartiality.
- Customer focused.
- Engagement across the NAPIT Group.

**Benefits and package**:

- A competitive salary along with contributory pension.
- Eligibility to join a health insurance scheme following successful 3-month probation.
- On-site parking.
- Various discounts from services provided by NAPIT and external partnerships.
- 20 days p/a + statutory holidays.



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