Head of Operations

**This rapidly growing £9mill t/o family-owned business with an outstanding track record for Customer Service is looking to appoint a permanent Head of Operations to manage two key sites in Yorkshire.**

Reporting to the Managing Director, you will be tasked with all operations pertaining to people, core operations, budgets, project delivery and strategy.

As the Head of Operations, you will be responsible for the ultimate success of the business warehousing and logistics, which includes an owned fleet of 18 vans. Your core objectives will be strengthening operations, projects, change management, and continuousimprovement capabilities. Following a recent acquisition and implementation of a paperless WMS, you will be tasked with ensuring both sites are aligned in terms of process and speed of delivery combined with service levels. The two sites are extremely fast-movingenvironments, especially as the operation heads to the peak trading period and you will work closely with colleagues as they plan wholesale and online fulfillment deliveries, working to stringent customer service and operational KPIs.

**Key responsibilities**
- Managing processes, budgets and people
- Supporting the production planning process and ensure key performance indicators (KPIs) are in place and production targets are met.
- Managing stock control and inventory checks.
- Having a keen eye on budgets and budgetary changes.
- Preparing and presenting operational data to the Board.
- Communicating changes in an order process to relevant parties.
- Ensuring that health and safety regulations are followed.
- Documenting procedures for third-party monitoring.
- Creating and monitoring projects and teams.
- Reviewing workloads and manpower to ensure targets are met.
- Supporting the Managing Director and Senior Leadership Team’s vision and process ideals.
- Ensuring staff working on processes are happy and operating efficiently.
- Supporting all functions of the business to work together.
- To succeed in this role, you will be a credible, highly communicative professional who has worked in a similar role and is used to being part of the Senior Leadership team
- You will have previously managed a distribution centre/warehouse operations team with significant experience of managing first line managers/supervisors/team leaders, within warehousing and/or the distribution sector. This could be in house or within athird-party contract logistics company.
- You should have proven people management skills including team development, maximising performance, improving motivation and productivity.
- Proven experience of forecasting and capacity planning in line with budgetary constraints and within a highly reactive agile environment
- You will be mature, credible, and comfortable interacting with senior internal and external contacts.
- Excellent analytical skills, able to resolve complex problems through the identification of long-term solutions covering IT & process change.
- An influential change agent with the capability to facilitate and drive continuous improvement projects cross functionally

This role will suit a highly collaborative, down-to-earth character who enjoys driving a business from the Operations perspective and who is able to influence and engage the team around them with a solution-minded approach. This is an excellent career opportunityto build and drive the operations side and positively impact the overall success of the business as a result.

This is a permanent role paying £45,000 - £50,000 depending on experience + bonus. There is a nest pension with a 3% company contribution, and 20 days holiday + bank holidays + 1 extra day at Christmas.

If you think this sounds like an exciting and challenging career opportunity, then we would love to hear from you and discuss whether this is the right role for you.