Operations Officer

2 weeks ago

Manchester, United Kingdom Training Qualifications UK Full time

**Permanent Full-time**

**Location: Office (Sale, Greater Manchester)**

**Reports to: Exams and Operations Manager**

**Salary: £20,000 - £24,000 per annum**

**Line management responsibilities: No**

**Overview**

Training Qualifications UK is the fastest-growing Awarding Organisation in the UK, and a market leading End-Point Assessment Organisation. We work with over 500 schools, colleges, universities, and training providers across the world to provide qualification certificates, endorsements, and apprenticeships to over 150,000 learners.

Whats the secret to our success? Simply put, we do things differently here

As a regulated Awarding Organisation and a recognised End Point Assessment organisation, assessments play an important role in how we deliver our service. We are at the cutting edge of awarding, maintaining a portfolio of over 25 Standards and over 300 Regulated qualifications. The growth of assessments in these areas and the addition of new products mean that we are looking to expand our team to provide invaluable support to our growing number of customers and internal teams. You will be part of a team that is responsible for monitoring and maintaining quality controls and providing invaluable process focused support.

This role requires someone who thrives on following set processes and being organised, with exceptional attention to detail. Accuracy and a drive for perfection are essential qualities for anyone undertaking this role. This individual will be given the opportunity to work as part of a forward-thinking team, as well as gaining invaluable hands-on experience working in the fastest growing Awarding Organisation/End-Point Assessment Organisation in England.

**Key Responsibilities**
- Administering the provision of exam papers to centres and EPA customers in line with TQUK procedure
- Printing and scanning exam documents
- Managing and tracking the postal of exams being sent out and returned from Centres/ Schools
- Printing and sending out of regulated and endorsed certificates and transcripts
- Supporting with exam invigilation
- Support with wider Exams and Operations processes
- Ad-hoc admin duties, as required, including data reviews.

**Other Responsibilities**
- Develop and maintain an understanding of TQUK internal processes and the wider educational landscape
- Maintain in-depth knowledge of TQUK products and services
- Ad-hoc admin duties, as required.

**Key Requirements**
- Minimum of Level 2 in English and Maths qualification (or equivalent)
- Competent with Microsoft Excel, Excel Online and Google Sheets
- Excellent phone manner and customer service skills
- Have sound IT skills to support core role functions
- Have sound judgement and decision-making skills.

**Key Characteristics**

Here are just a few of the essential softer skills you will need to successfully join our team:

- Be confident and ambitious with a can do, will do attitude
- Be well motivated, enthusiastic, and able to work on your own initiative
- Be passionate about education and the opportunities that it brings
- Be able to keep an eye on the bigger picture and appreciate where your role fits into the business
- Have a willingness to learn.

**Key Benefits**
- Training, Qualifications & Apprenticeships. Its what we do
- 25 days annual leave plus 8 days Bank Holiday (33 in total)
- An extra day off to celebrate your birthday
- Annual Loyalty Bonus
- Annual salary review
- NEST pension
- Cycle to work scheme
- A positive and supportive working environment
- Christmas period closure
- Comprehensive onboarding
- A workplace that supports a healthy work/life balance.
- We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you.

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