Visitor Centre Team Member

4 weeks ago


Norfolk, United Kingdom Redwings Horse Sanctuary Full time

**Visitor Centre Team Members**

**Aylsham, North Norfolk**

Part time, permanent positions available:
**Post (a) Saturday 5 hours**

**Post (b) Sunday 5.50 hours**

**Post (c) Alternate Saturday/Sunday 7.50 hours**

**(Hours across 09.00am -5.00pm)**

The Fundraising Department at Redwings is seeking enthusiastic individuals to join its front of house team at the charity’s Visitor Centre on a part time, permanent contract at our Aylsham Visitor Centre.

**Salary;**

**Over 23’s £10.42 an hour**

**21 -22 £10.18 an hour**

**18 - 20 £7.49 an hour**

**In addition, we offer shift workers a premium pay rate on Sundays (time and a half) and Bank Holidays (double time).**

**Closing date: Thursday 15**th** June 2023**

**JOB PURPOSE**

Recruiting and retaining Redwings’ supporters and generating income.

To welcome visitors, introduce them to the charity’s work and help to generate income through encouraging donations, promoting fundraising initiatives (including the charity’s Adoption Club),

By working in the centres’ Café (_including the kitchen_) and Gift Shop to encourage sales and generate income

**Fundraising - Visitors and supporters**

To deliver a positive and high-quality visitor experience to all visitors with the aim of recruiting and retaining Redwings’ supporters.

Under the guidance of the Visitor Centre Senior Team Leader, to welcome visitors,** **introduce them to the charity’s work and how they can help to make a difference.

Generate income through encouraging donations, promoting fundraising initiatives and key messages including promoting the charity’s adoption scheme, ensuring that visitors are given the opportunity to adopt and meet their chosen equine.

To keep up to date with the Sanctuary’s work, such as fundraising messages and new initiatives, appeals, updates and information on the charity’s rescues and welfare work and communicating these to visitors.

**Café and Gift Shop**

To carry out duties in the centre’s cafe, kitchen and gift shop as required. Adhering to internal and external rules and regulations to ensure compliance and maintain profit margins.

Under the guidance of your line manager, continually monitor displays, maintain stock levels and comply with all related procedures.

To be knowledgeable about the products, with emphasis on those that are environmentally friendly and sourced locally.

To always adhere to national hygiene standards and Redwings’ catering and Health and Safety procedures.

**General**

Deliver an excellent visitor experience.

To undertake all transactions accurately and concisely.

To embrace working digitally, including but not limited to, utilising Raisers Edge, processing online adoptions and handling supporters calls via Microsoft Teams.

To maintain a high standard of housekeeping in all areas of the centre inside and out including gift shop, café, kitchen, toilets, staff areas, memorial garden (plaques, stones and benches), play area, car park and walkways.

**Person Specification**

Essential Criteria:
Education/Qualifications
- Evidence of a good standard of general education and computer literacy in word and excel.

Experience
- Previous work experience.

Skills/Ability/Knowledge
- Good communication skills. Good organisational skills. Good administrative skills.

Qualities/Attributes
- Team worker, Personable, Flexible, Tactful, Observant.

Other Requirements/I.T.Skills
- Flexible approach to work. High regard for confidentiality. Willingness to learn new skills.

Desirable Criteria

Education/Qualifications
- Food hygiene certificate First Aid certificate.

Experience
- Retail experience Café experience Commercial kitchen experience Experience of working in a front of house or a visitor attraction environment.

Qualities/Attributes
- Able to demonstrate an effective approach to problem solving.



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