Fire or Flood Damage Restoration

**03140 Fire or Flood Damage Restoration Lincoln Wales or Scotland £23,000 - £27,000 pa**

**FULL TIME PERMENANT POSTION - OPTION OF ON THE ROAD OR WORK FROM HOME**

**Job Purpose**

To undertake water damage and accidental damage restoration projects (drying, cleaning and sanitising as appropriate), ensuring customers receive excellent service whilst managing claims costs and expenses within the scope of the insurance policy.

**Key Accountabilities**

Effective day to day management of instructions under your control; excellent communications with policyholders and any other relevant individuals

Working closely with the First Response, Surveying and Claims teams to ensure that all instructions are acted on in a timely manner and in line with any KPI or SLA as required

Undertaking onsite inspections, installation and monitoring of drying equipment, mitigation assessments and cleaning following water and other perils.

To ensure that works are carried out and completed in the shortest period possible and maintained as such until the claim is concluded

Maintain claim files to a very high standard ensuring that all documents, photographs, and communications are accurately recorded in chronological order for audit, complaints analysis and client review

Undertaking triage assessments and reporting accordingly.

Working within the team to ensure that the claim is progressed efficiently and within the scope of the insurance policy.

To work whilst maintaining safe working conditions in line with Health & Safety requirements and regardless of location

To ensure that all company property is kept clean, tidy, and maintained to the correct safety standards

To wear corporately identified clothing provided as required by the business.

Preparing reports as required.

To undertake any training or CPD or as required by the business

To work on an on call or shift-based rota ensuring business needs are met

To carry out any other reasonable management instruction.

**Person Specification**

**Qualifications**

Minimum:
Full driving licence with no more than 3 points

Health and Safety training

**Experience & Knowledge**

Minimum:
At least 2 years previous experience of working in construction and/or building works

Basic computer knowledge

Ideally:
Knowledge of the Insurance claims process

Previous experience within damage restoration

Asbestos awareness

**Skills & Abilities**

Excellent spoken and written communication skills.

Excellent customer service skills

Tact and assertiveness when dealing with customers who may be distressed.

Ability to work within a team and with a wide variety of customers

Ability to work well under pressure and meet deadlines.

PC literate with good administrative skills.

Ability to take direction and to take on increased ownership and responsibility when necessary.

**Personality & Motivation**

Helpfulness and a passion for customer service.

Driven and enthusiastic - meets or exceeds targets.

Empathy and understanding.

Confident and professional attitude.

Active and energetic.

Takes ownership of problems and drives for effective solutions.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£27,000.00 per year

Schedule:

- Day shift

Work Location: On the road

Reference ID: 03140S