HR Advisor

Here at Iceland we’re different. We care. We’re not a dull stuffy corporate. We’re one big team. A diverse group of people who get stuck in and work together. If this is how you like to work then please read on.
This is an exciting opportunity for a HR Advisor who has experience of working in a fast paced environment

Knowledge of Absence management, Wellbeing and Family Friendly policies is essential

**PURPOSE OF ROLE**

To provide a professional, proactive, expert telephone and written HR advisory service to managers at all levels across the Iceland business with regards to managing the absence and wellbeing of our colleagues.

To provide advice and guidance to managers on absence and wellbeing matters with a focus on gaining the best outcomes for both the business and the colleague. Specifically in relation to the management of long and short term absence, flexible working, wellbeing and all family friendly policies and procedures.

**KEY ACCOUNTABILITIES/TASKS**
- Act as a fully participating member of the HR team supporting HR and liaising and developing effective working relationships with wider stakeholders
Manage a portfolio of cases, scheduling and prioritising activities based on the needs of each case and applicable deadlines or timescales
- Ensure good employment practice through the provision of clear advice and guidance in line with Iceland’s HR policies, procedures and guidelines
- Adopt a pragmatic approach in offering solutions to managers, while recognising legal and regulatory requirements.
- Work autonomously whilst using own initiative, on delegated work areas and where appropriate seek advice from senior colleagues when required
- Reviewing and preparing (where appropriate) letters/ documents in readiness for and after formal meetings and providing feedback to Managers where required
- Ensure all case management details are recorded accurately on the Case Management System and that cases are managed pro-actively and driven through to conclusion and ensuring personnel database reflects accurately
- Ensure all applicable SLAs are met / exceeded
- To undertake any other reasonable duties as requested

**SKILLS**
- Ability to work remotely, autonomously and use own initiative
- Confident manner in dealing with a diverse range of people, using good interpersonal and credible influencing skills.
- Commercial acumen
- Effective stakeholder management with excellent verbal and written skills which can be tailored to be reflective of audience
- Ability to quickly forge relationships, win trust and build confidence
- Managing conflict
- Ability to analyse complex issues and provide practical and creative solutions
- Ability to prioritise work under pressure
- Good questioning and listening skills

Proficient with and comfortable using telephony and multiple technology platforms
- Coaching skills
- Self-management whilst maintaining one team ethos
- Ability to maintain confidentiality at all times

**QUALIFICATIONS / KNOWLEDGE / EXPERIENCE**
- Proven track record of managing a range of HR cases
- Demonstrable, comprehensive up to date working knowledge of UK employment law and legislation and its’ implications for employers
- Confident communication with people at all levels, with a style that is clear, engaging, coaching and collaborative whilst at times of challenge can hold your own
- Demonstrate strong partnership working with a variety of stakeholders
- Ideally CIPD qualified (preferably Level 5)
- Ability to work flexibly in an agile way in order to meet deadlines and respond positively and constructively to feedback
- Good analytical and problem solving skills

Make a difference to your career, we expect a lot but you’ll get a lot back in return. We will help you grow and develop your career and give you the freedom to show that you really care.

**Alongside this we can offer you**:

- A very competitive salary with an excellent benefits package
- 25 days holiday, plus 8 days bank holiday
- 15% store discount, 30% club individual restaurant discount
- Free parking onsite
- Highly subsidised restaurant onsite with our own Michelin Star Chef
- Subsidised Costa onsite
- Discounted gym membership
- Charity fundraising events
- Educational sponsorship
- Enhanced maternity/paternity leave
- Long service awards
- Reward & recognition
- Online discounts at over 150 retailers and cashback on shopping, holidays, insurance and more