Frontline Advisor

Customer Service Advisors
Temporary to Permanent
Based in Gateshead, hourly rate: £10.30
Free onsite parking is available and there are great bus links.
Our client is an International company based in Gateshead, Team Valley. They are looking for a number of Customer Service Advisors to provide first call resolution and exceptional service to their customers.
Working hours:
Full time 37.5 hours per week or part time 8-12 and 3.30-7.30pm.
These positions will start on a temporary basis and after 12 weeks there is the opportunity of a permanent contract if you demonstrate the right behaviours.
Key Responsibilities:
" Taking inbound calls from customers regarding their deliveries
" Dealing with customer enquiries and providing accurate information based on their needs
" Identifying selling opportunities to retain revenue whilst providing a suitable solution to the customer
" Administration support to ensure transactional information and system entries are accurate and completed in a timely manner
" Some outbound transaction calls maybe required to check collection availability and resolve booking exceptions

**Required Skills**:
" PC skills: demonstrates familiarity with use of PC equipment and software
" Communication skills - verbal and written: communicates effectively with customers and colleagues.
" Selling skills: ability to up-sell and convert enquiries.
" Typing skills: ability to type with speed and accuracy.
If you have the skills and experience we would love to hear from you.